Guest Relations Representative II - Obstetrics Emergency - Owensboro Health
Owensboro, KY 42303
About the Job
Job Summary
Acts as a liaison between guests, staff, and patients to respond to all information inquiries. Works collaboratively with the care team. Performs administrative duties in support of assigned area.
Job Responsibilities
- Manages lobby and relevant security system by making patient badges for safety of patients and facilitating visitor flow in and out of the department.
- Receives, screens, routes, and/or responds to all inquiries.
- Greets all guests and provides proper directions or instructions based on needs and creates positive patient experience by focusing on what matters most to the patient and visitor/s.
- Proactively meets patient needs and assures a safe environment while promoting a Culture of Safety by mindfully integrating Error Prevention tools into daily routines.
- Contributes to the assessment of patients by collecting data for review by a nurse.
- Assists nursing staff to perform basic duties and works with physicians to obtain patient records such as height and weight.
- Could perform basic specimen collection.
- May monitor tube system and handle medication in accordance with medication safe handling practice.
- Serves as a central information resource to physicians, guests and patients.
- Electronically transfers patients in and out of the unit including facilitation of direct admit process, completion of discharge in electronic medical record (EMR), assembling paper-lite chart, and assisting with patient bed placement.
- Answers patient calls in a timely manner, identifying self and addressing patient by name, takes the appropriate action.
- May maintain centrally accessible resource materials (phone books, quick reference materials and supplies.
- Maintains a clean and organized work area.
- May enters work orders and assists with ordering supplies.
- Updates diet orders and verifies tray deliveries meet diet requirements and may maintain nourishment stations, waiting rooms, and consultation rooms.
- Performs administrative or clerical duties as assigned including filing, reception, and data entry as needed, and patient registration.
- Audits for improvement initiatives as requested.
- Assists department leader with ensuring consistency of processes throughout all working areas.
Qualifications
- High school diploma, General Equivalency Diploma (GED) or higher required upon hire
- No experience required
- No licensure/certification/registration required
Skills and Attributes
- Requires critical thinking skills and decisive judgment.
- Works under minimal supervision.
- Must be able to work in a stressful environment and take appropriate action.
Physical Demands
- Standing: Occasionally
- Walking: Occasionally
- Sitting: Frequently
- Lifting 0-25 lbs: Rarely
- Lifting 25-75 lbs: Never
- Lifting over 75 lbs: Never
- Carrying 0-25 lbs: Rarely
- Carrying 25-75 lbs: Never
- Carrying over 75 lbs: Never
- Pushing/Pulling 0-25 lbs: Rarely
- Pushing/Pulling 25-75 lbs: Never
- Pushing/Pulling over 75 lbs: Never
- Climbing: Rarely
- Bending/Stooping: Rarely
- Kneeling: Rarely
- Crouching/Crawling: Rarely
- Reaching: Occasionally
- Talking: Frequently
- Hearing: Occasionally
- Repetitive Foot/Leg Movements: Never
- Repetitive Hand/Arm Movements: Frequently
- Keyboard Data Entry: Frequently
- Running: Never
- Vision: Depth Perception: Frequently
- Vision: Distinguish Color: Frequently
- Vision: Seeing Far: Frequently
- Vision: Seeing Near: Frequently
Owensboro Health Core Commitments
INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.
RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.
TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.
INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.
SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.
EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.
Source : Owensboro Health
