Guest Relations Representative II - Obstetrics Emergency - Owensboro Health

Job Summary
Acts as a liaison between guests, staff, and patients to respond to all information inquiries. Works collaboratively with the care team. Performs administrative duties in support of assigned area. Job Responsibilities

• Manages lobby and relevant security system by making patient badges for safety of patients and facilitating visitor flow in and out of the department.
• Receives, screens, routes, and/or responds to all inquiries.
• Greets all guests and provides proper directions or instructions based on needs and creates positive patient experience by focusing on what matters most to the patient and visitor/s.
• Proactively meets patient needs and assures a safe environment while promoting a Culture of Safety by mindfully integrating Error Prevention tools into daily routines.
• Contributes to the assessment of patients by collecting data for review by a nurse.
• Assists nursing staff to perform basic duties and works with physicians to obtain patient records such as height and weight.
• Could perform basic specimen collection.
• May monitor tube system and handle medication in accordance with medication safe handling practice.
• Serves as a central information resource to physicians, guests and patients.
• Electronically transfers patients in and out of the unit including facilitation of direct admit process, completion of discharge in electronic medical record (EMR), assembling paper-lite chart, and assisting with patient bed placement.
• Answers patient calls in a timely manner, identifying self and addressing patient by name, takes the appropriate action.
• May maintain centrally accessible resource materials (phone books, quick reference materials and supplies.
• Maintains a clean and organized work area.
• May enters work orders and assists with ordering supplies.
• Updates diet orders and verifies tray deliveries meet diet requirements and may maintain nourishment stations, waiting rooms, and consultation rooms.
• Performs administrative or clerical duties as assigned including filing, reception, and data entry as needed, and patient registration.
• Audits for improvement initiatives as requested.
• Assists department leader with ensuring consistency of processes throughout all working areas.

Qualifications

• High school diploma, General Equivalency Diploma (GED) or higher required upon hire
• No experience required
• No licensure/certification/registration required

Skills and Attributes

• Requires critical thinking skills and decisive judgment.
• Works under minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Physical Demands

• Standing: Occasionally
• Walking: Occasionally
• Sitting: Frequently
• Lifting 0-25 lbs: Rarely
• Lifting 25-75 lbs: Never
• Lifting over 75 lbs: Never
• Carrying 0-25 lbs: Rarely
• Carrying 25-75 lbs: Never
• Carrying over 75 lbs: Never
• Pushing/Pulling 0-25 lbs: Rarely
• Pushing/Pulling 25-75 lbs: Never
• Pushing/Pulling over 75 lbs: Never
• Climbing: Rarely
• Bending/Stooping: Rarely
• Kneeling: Rarely
• Crouching/Crawling: Rarely
• Reaching: Occasionally
• Talking: Frequently
• Hearing: Occasionally
• Repetitive Foot/Leg Movements: Never
• Repetitive Hand/Arm Movements: Frequently
• Keyboard Data Entry: Frequently
• Running: Never
• Vision: Depth Perception: Frequently
• Vision: Distinguish Color: Frequently
• Vision: Seeing Far: Frequently
• Vision: Seeing Near: Frequently

Owensboro Health Core Commitments
INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.

RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.

TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.

INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.

SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.

EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.

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