Guest Room Attendant - SCP Hotels

Soul Community Planet (SCP) was born out of a vision to make the world a better place by serving those who value personal wellness (Soul), social good (Community) and the environment (Planet). SCP provides hand-crafted venues comprising hotels, coworking, restaurants and fitness. For those who believe in the power of healthy living, kindness toward others and compassion for the planet, welcome to SCP. The SCP brand and culture are founded on the core values of Soul Community Planet. Healthy, kind, and green. With a growth mindset and a kindness focus, the new team member/ candidate will exemplify and practice the SCP culture alongside the SCP community. For more on Soul Community Planet visit www.soulcommunityplanet.com and to learn about our properties visit www.scphotel.com.

Summary

The Guest Room Attendant is the unsung hero of the guest experience, however, we will always sing your praises! Specializing in immediate gratification, the WOW-factor, attention-to-every-little-detail, and the creation and re-creation of ambiance and brilliance, this team member is one of our most important contributors to the guest experience. The Guest Room Attendant is rarely alone in their pursuit-of-cleanliness. They contribute to guest services and Hotel success through teamwork. The Guest Room Attendant shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the SCP’s Culture & Core Values.

The Job

• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Observing guest reactions and conferring frequently with team members to ensure guest satisfaction.
• Maintain positive guest relations at all times.
• Resolve guest complaints to over-the-moon satisfaction.
• Follow Hotel policies with lost and found items.
• Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
• Continuously promote sanitation, safety, and security efforts.
• Encourage Social Media/5-star compliments or reviews on OTA’s.
• Ensure guest over-the-moon satisfaction by providing a sparkling-clean, obsessively-organized guest room by: Making beds. Dusting. Vacuuming. Cleaning and sanitizing bathrooms.
• Removing trash, door hangers, and laundry bags.
• Organizing promotional materials.
• Perform turndown service or other actions to prepare the room for imminent guest arrival (turning on lights and heat in cold weather, etc).
• Clean extra rooms above daily quota upon request.
• Organizing, maintaining, and taking inventory of linens, cleaning supplies/equipment, and amenities.
• Keep all supplies, cleaning materials, and clean linens secure, free of clutter and hazards, and in assigned storage areas where others can find them and prevent losses or damages. Ensure equipment and facilities are inspected, cleaned, and in proper operational conditions at all times.
• Appropriately notifying a Supervisor or Engineer of maintenance issues. Inspect, plan and ensure that all materials and equipment are in complete readiness for service.
• Maintain knowledge of correct maintenance and use of equipment.
• Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
• Other duties as assigned.

Job Requirements

• Must be a United States citizen or possess a valid work permit.
• Must be able to read, write, and speak English.
• Fluency in other languages is beneficial.
• Must be able to accurately follow instructions, both verbally and written.
• Ability to work a flexible schedule that may include evenings, weekends, and holidays.
• Must be able to work in a fast-paced environment with urgency and empathy.
• Outstanding coordination and multi-tasking abilities.
• Professional in appearance and demeanor.
• Ability to learn, understand, and work within POS, PMS, CRM, and other Hospitality specific software systems.
• Must have the ability to deal effectively and interact well with guests, vendors, and team members.
• Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner.
• Education and Experience High school diploma or equivalent.
• Previous Housekeeping experience preferred, but not required.

Working Conditions

• Must be able to stand and move freely about the property for the majority of the shift.
• Must be able to occasionally lift, carry, push & pull up to 50 lbs.
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
• Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis.
• Must be able to frequently handle objects and equipment to maintain the property.
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat).
• Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).
• Must be able to work in variable room temperatures.
• Noise level is usually moderate.
• This job description in no way states or implies that these are the only duties to be performed by this employee.
• They will be required to follow other instructions and perform other work-related duties requested by their supervisor.
• The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.