Guest Room Attendant/Housekeeper/Janitor/Casino Hotel - The Burks Companies

Executive Housekeeper

Position Type Full Time

Location Tunica, MS.

Overview The Executive Housekeeper is responsible for ensuring the cleanliness and sanitation of the hotel, its guest rooms, public areas and other assigned areas. Responsibilities include the direction and coordination of all functions of the Housekeeping and Laundry departments. This includes ensuring that the areas of responsibility are maintained at impeccable levels of cleanliness. Responsibilities also include maintaining inventory and implementing cost controls to ensure that expenses are carefully managed. The successful candidate must demonstrate excellent leadership, communication and team building skills with all associates, peers and across departments.

ESSENTIAL FUNCTIONS:

• Supervises housekeeping and laundry staff: hiring, firing, performance evaluations, training and development.
• Assists Regional Manager in the development of the department's annual budget.
• Monitors performance against plan.
• Establishes and maintains cost control systems for staffing linen inventories and cleaning supplies.
• Enforces policies and procedures.
• Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
• Schedules staff according to labor standards and forecasted occupancy.
• Maintains room quality based on hotel objectives.
• Monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms and public areas.
• Compiles and reports accurate status of guest rooms to front office.
• Enforces standard procedures for the acceptance, security, and return on guest lost and found items.
• Maintains standard procedures for security of on-loan equipment.
• Maintains productivity and labor cost goals.
• Conducts inventories of linen, supplies and equipment as required.
• Orders and receives supplies while maintaining adequate inventory levels.

Other Requirements

• Regular attendance in conformance with the standards, which may be established by Hotel/Corporate Management from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
• Upon employment, all employees are required to fully comply with the rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS:

• In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the Regional Manager and based upon the requirements of the hotel.
• Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.
• Other duties as assigned by the Regional Manager and/or the General Manager.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

• Coordinating and determining the time, place and sequence of operations or actions to be taken based upon analysis of data.
• Executing and/or reporting on events.
• Reading and interpreting business records and statistical reports.
• Using mathematical skills to interpret financial information and prepare budgets.
• Analyzing and interpret established policies.
• Understanding the government regulations covering business operation.
• Dealing with the general public, customers, employees, union and government officials with tact and courtesy.
• Planning and organizing the work of others.
• Changing activity frequently and cope with interruptions.
• Speaking and writing clearly.
• Accepting full responsibility for managing an activity.

Abilities: Lifting -up to 25 lbs. issuing supplies, inventory, receiving supplies, organizing, etc. Pushing -limited; Pulling -limited Carrying -up to 25 lbs. issuing supplies, inventory, receiving supplies, organizing, etc. Bending -30% of shift touring property, checking rooms, etc. Kneeling -5% of shift checking rooms. Mobility -continuous movement throughout the hotel. Continuous standing -30% of shift. Climbing of approximately 100 steps 20% of shift. Climbing ladders of approximately 3 feet 5% of shift.

Education/Formal Training: One to two years of post-high school education is preferred.

Experience: Experience required by position is from two to three full years of employment in a related position with this company or other organization(s).

Material/Equipment Used: Office equipment, chemicals cleaning agents, commercial housekeeping and laundry equipment

Environment: Primarily housekeeping department environment. May include prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift.

THIS COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER