Guest Room Attendant - Mendocino Coast Lodge - SCP Hotels
Albion, CA
About the Job
Guest Room Attendant
We See You & We Want You On Our Team!
The Guest Room Attendant is the unsung hero of the guest experience, however, we will always sing your praises! Specializing in immediate gratification, the WOW-factor, attention-to-every-little-detail, and the creation and re-creation of ambiance and brilliance, this team member is one of our most important contributors to the guest experience. The Guest Room Attendant is rarely alone in their pursuit-of-cleanliness. They contribute to guest services and Hotel success through teamwork.
Work alongside a hardworking, fun, and tight knit team at our incredible Inn and Farm.
Competitive Pay of $19.00 with opportunity for personal and professional growth.
Out-of-this-world benefits (for full-time regular employees)
Your Wellbeing is at the forefront of all that we do so we offer a variety of perks and benefits to take care of all of you. That includes generous Paid Leave plans, options to plan for your future, and health benefits for you and your pets!
10 weeks paid parental leave
1 month sabbatical after 3 years of service to explore on your terms in your 4th year
Generous 401k Matching
Travel perks to our incredible destinations just to name a few!
It is important for us that you are doing the things you love to do inside and outside of work. We value YOU, your mind, spirit, and the balance between work and LIVING. We also would love for you to work with your friends & family, we have a generous referral program and want you to have a blast at work with your colleagues.
If this sounds like your next dream job, learn more about the role below and apply online via the link today. We are looking forward to connecting with you!
What You Will Tackle:
Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
Observing guest reactions and conferring frequently with team members to ensure guest satisfaction.
Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.
Follow Hotel policies with lost and found items.
Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
Continuously promote sanitation, safety, and security efforts.
Encourage Social Media/5-star compliments or reviews on OTA’s.
Ensure guest over-the-moon satisfaction by providing a sparkling-clean, obsessively-organized guest room by:
Making beds.
Dusting.
Vacuuming.
Cleaning and sanitizing bathrooms.
Removing trash, door hangers, and laundry bags.
Organizing promotional materials.
Perform turndown service or other actions to prepare the room for imminent guest arrival (turning on lights and heat in cold weather, etc).
Clean extra rooms above daily quota upon request.
Organizing, maintaining, and taking inventory of linens, cleaning supplies/equipment, and amenities.
Keep all supplies, cleaning materials, and clean linens secure, free of clutter and hazards, and in assigned storage areas where others can find them and prevent losses or damages.
Ensure equipment and facilities are inspected, cleaned, and in proper operational conditions at all times.
Appropriately notifying a Supervisor or Engineer of maintenance issues.
Inspect, plan and ensure that all materials and equipment are in complete readiness for service.
Maintain knowledge of correct maintenance and use of equipment.
Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
Other duties as assigned.
The Essentials:
Must be a United States citizen or possess a valid work permit.
Must be able to read, write, and speak English. Fluency in other languages is beneficial.
Must be able to accurately follow instructions, both verbally and written.
Ability to work a flexible schedule that may include evenings, weekends, and holidays.
High school diploma or equivalent.
Previous Housekeeping experience is preferred, but not required.
