Guest Room Inspector - SCP Redmond - SCP Hotels

Guest Room Inspector

SCP is seeking a room inspector for our incredible hotel in Redmond, Oregon.

 We See You & We Want You On Our Team!

The Guest Room Inspector is primarily responsible for guaranteeing cleanliness, supplying room amenities, and ensuring the comfort of guest room accommodations. This position will direct and inspect the work activities of room attendants. The Guest Room Inspector will act as the act as the Housekeeping Supervisor when the Housekeeping Supervisor is not present.

The Guest Room Inspector shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the SCP’s Culture & Core Values.

The Guest Room Inspector is required to accurately record all hours of work through the use of SCP’s timekeeping system.  Accurately recording time is required in order to be sure that the Inn Keeper is paid for all hours worked as required by the wage and hour laws.  

Working “off the clock” is strictly prohibited.  If any manager or supervisor directs you to, or suggests that you should, perform work while not “on the clock,” you must notify Regional Director of People Services immediately.  Similarly, the Guest Room Inspector is not permitted to perform work after hours or from home without specific direction from their supervisor.  In the event such work is authorized, all time spent working must be reported on the employee’s time record.

*Work alongside a hardworking, fun, and tight-knit team!
*Competitive Pay of $18 - $20 per hour with the opportunity for personal and professional growth.

*Out-of-this-world benefits!

           Your Wellbeing is at the forefront of all that we do so we offer a variety of perks and benefits to take care of all of you.  That includes generous Paid Leave plans, options to plan for your future, and health benefits for you and your pets! * Some benefits are for full time regular team members only.

          
            1 month sabbatical after 3 years of service to explore on your terms in your 4th year    
            Generous 401k Matching
            Travel perks to our incredible destinations just to name a few!

It is important for us that you are doing the things you love to do inside and outside of work.  We value YOU, your mind, spirit, and the balance between work and LIVING. We also would love for you to work with your friends & family, we have a generous referral program and want you to have a blast at work with your colleagues.

If this sounds like your next dream job, learn more about the role below and apply online via the link today. We are looking forward to connecting with you!

What You Will Tackle:

• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.

• Observing guest reactions and conferring frequently with team members to ensure guest satisfaction.

• Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.

• Follow Hotel policies with lost and found items.

• Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.

• Continuously promote sanitation, safety, and security efforts.

• Encourage Social Media/5-star compliments or reviews on OTA’s.

• Inspect work performed to ensure it meets specifications and established brand and hotel standards.

• Ensure guest over-the-moon satisfaction by providing a sparkling-clean, obsessively-organized guest room by:

• Making beds.

• Dusting.

• Vacuuming.

• Cleaning and sanitizing bathrooms.

• Removing trash, door hangers, and laundry bags.

• Organizing promotional materials.

• Keep all supplies, cleaning materials, and clean linens secure, free of clutter and hazards, and in assigned storage areas where others can find them and to prevent losses or damages.

• Train personnel in housekeeping duties.

• Perform cleaning duties when necessary.

• Investigate complaints about service and equipment and take corrective action.

• Assist in maintaining hotel inventory of rooms, supplies, linens & amenities

• Promote sanitation, safety, security efforts, and guest services of the Hotel.

• Ensure equipment and facilities are inspected, cleaned, and in proper operational conditions at all times.

• Appropriately notifying a Supervisor or Engineer of maintenance issues.

• Inspect, plan and ensure that all materials and equipment are in complete readiness for service.

• Maintain knowledge of correct maintenance and use of equipment.

• Maintain knowledge of and comply with all departmental policies, service procedures, and standards.

• Other duties as assigned. 

Job Requirements

• Must be a United States citizen or possess a valid work permit.

• Ability to work a flexible schedule that may include evenings, weekends, and holidays.

• Must be able to work in a fast-paced environment with urgency and empathy.