Guest Service / Admistration - Terry Peak Ski Area
Lead, SD
About the Job
Guest Service / Administration
Terry Peak Ski Area
Lead, SD 57754
Job Title: Guest Service Crew
Job Status: Seasonal - Full or Part Time
Job Summary:
To provide exceptional customer service to Terry Peak patrons and administrative support to all department supervisors.
Essential Duties and Responsibilities:
- Sell Season Passes and seasonal lockers.
- Open and close daily sales system for Season Pass and Ticket Sales systems.
- Answer calls and assist patrons with questions or direct them to appropriate departments.
- Handle customer complaints/concerns and work to resolve them.
- Manage and record daily ticket refunds, rainchecks, trades, and comps.
- Process and mail gift cards.
- Process refunds and rain checks with approval from the Business Manager.
- Process daily Terry Peak ticketed products and handle monetary transactions.
- Modify tickets for upgrades, lost tickets, etc.
- Market and process group sales reservations and payments.
- Assist with stocking brochures and trail maps in the Guest Services Lobby.
- Help to maintain uniform inventory throughout the season.
- Maintain Lost and found bins and logs for lost/stolen and forgotten items and equipment.
- Process Employee Season Passes.
- Process and log VIP comp tickets and passes with approval from the General Manager.
- Process *SafeGuard* requests.
- Other Duties as Assigned.
Skill Requirements:
- Positive customer service skills
- Detail Orientated
- Able to Multitask
- Computer efficiency, including basic knowledge of Microsoft Office
- Point of sales computer skills
- Ability to work under stressful situations.
- Honest and hard-working
- Experience handling money
Terry Peak provides uniforms that must be worn when on duty.
Part/Full-Time Seasonal Position
Terry Peak Ski Area
Lead, SD 57754
Job Title: Guest Service Crew
Job Status: Seasonal - Full or Part Time
Job Summary:
To provide exceptional customer service to Terry Peak patrons and administrative support to all department supervisors.
Essential Duties and Responsibilities:
- Sell Season Passes and seasonal lockers.
- Open and close daily sales system for Season Pass and Ticket Sales systems.
- Answer calls and assist patrons with questions or direct them to appropriate departments.
- Handle customer complaints/concerns and work to resolve them.
- Manage and record daily ticket refunds, rainchecks, trades, and comps.
- Process and mail gift cards.
- Process refunds and rain checks with approval from the Business Manager.
- Process daily Terry Peak ticketed products and handle monetary transactions.
- Modify tickets for upgrades, lost tickets, etc.
- Market and process group sales reservations and payments.
- Assist with stocking brochures and trail maps in the Guest Services Lobby.
- Help to maintain uniform inventory throughout the season.
- Maintain Lost and found bins and logs for lost/stolen and forgotten items and equipment.
- Process Employee Season Passes.
- Process and log VIP comp tickets and passes with approval from the General Manager.
- Process *SafeGuard* requests.
- Other Duties as Assigned.
Skill Requirements:
- Positive customer service skills
- Detail Orientated
- Able to Multitask
- Computer efficiency, including basic knowledge of Microsoft Office
- Point of sales computer skills
- Ability to work under stressful situations.
- Honest and hard-working
- Experience handling money
Terry Peak provides uniforms that must be worn when on duty.
Part/Full-Time Seasonal Position
Source : Terry Peak Ski Area