Guest Service Agent - Jones Lang LaSalle Incorporated

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Help us shape the future of real estate for a better world and join JLL as a Guest Service Agent.

In this role, you will increase the level of engagement and partnership between JLL, service partners, and our clients to provide superior service delivery while enhancing their individual personal and professional skills.  This role is responsible for the implementation of the experience program at the client site.  This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment.

Here is some of what you will do:

• Assist with building  access badges 

• Building/Campus/Area Information Center

• Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests. Workplace services include but are not limited to the mailroom, janitorial, parking, badging, conference rooms, luggage storage, and lost & found. 

• Respond and follow through to requests for information and communicate with all levels of management with minimal supervision.

• Organizes and maintains lobby/front desk areas.

• Works collaboratively within the facility management and transportation team.

• Anticipates and responds to Client’s needs and concerns

• Identify potential risks and escalate, to ensure no incident or disruption to the Client’s operations.

• Strive to continually improve experience service performance 

• Achieve and exceed goals including performance goals, team goals, and Clients' goals and objectives. 

• Visibly engaged and well-known in the workplace; spending time every day welcoming employees in the lobbies, with a particular focus on meaningful eye contact and gestures. 

• Provide administrative and operational excellence for soft services 

Here is who we are looking for:

• A high school diploma or GED

• 1+ years of experience in hospitality, facility/property management, or operations.

• Ability to adapt to new devices, technology, and applications.

• Proficient skills in Google Suite

Monday - Friday 8 a.m. - 5 p.m.

Pay $19 - 20 hourly

Location:

On-site –Wilmington, DE

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. Weendeavourto keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you maycontact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Uspage > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.