Guest Service Representative - 320 - Margaritaville Resort - Gatlinburg, TN (Gatlinburg, TN) - Focus Brands - Auntie Anne's

Guest Services Representative

Job Description

Provide genuine, efficient and friendly service for front of house to ensure smooth operations.

Primary Responsibilities

• Greet guests and courteously answer questions about the hotel and local area.
• Check guests in and out in an efficient and friendly manner
• Resolve complaints in a positive manner.
• Answer phones, direct calls and take reservations.
• Follow front desk procedures to ensure accuracy, five-star service and consistency in all operations.
• Manage cash handling and check cashier closings and deposits.
• Monitor high balance guests and payments owing and take appropriate action.
• Monitor all VIP’s, special requests, packages and ensure timely delivery and charging for all items.
• Be attentive, friendly, helpful and courteous to other team members and guests.
• Wear the proper uniform at all times. Uniform must be wrinkle free, clean and neat.
• Attend regularly scheduled meetings for front desk personnel.
• Work with the group sales manager to manage rooming lists, room assignments, cut-off dates and ensure smooth check-in, check-out and billing accuracy.
• Follow all hotel safety policies, procedures & standards.
•  Handle other duties as assigned by Front Office Manager

Requirements

• Must be willing to work holidays and weekends.
• Friendly, outgoing personality and professional appearance required.
• Hospitality experience and/or customer service experience preferred.

Positive attitude and excellent communication skills a must.