Guest Service / Retail Associate - Urban Nirvana Spas & Salons

Be a part of our amazing front desk team as a guest and retail associate who sets the tone for every person that walks through the front doors, creating a warm  and friendly environment for clients and staff alike.

Job Description:

As a guest care and retail associate at Urban Nirvana, you'll have an array of responsibilities ranging from administrative work like booking appointments and using a POS during checkouts, to more operational duties like assisting shoppers with retail and handling client inquiries. Your duties might include, but are not limited to:

• Greeting anyone that walks in the front door, and directing them or helping them accordingly.
• Answering/returning phone calls throughout the day.
• Overseeing the schedule to handle client check-ins and check-outs, including troubleshooting any issues that might arise surrounding running late, missing appointments, etc.
• Gaining sufficient knowledge in our retail to be able to effectively help clients find what they're looking for.
• Maintaining the clean and fresh environment of the spa and salon throughout the day.

An Ideal candidate is someone who:

• Has prior experience in a customer service or retail setting.
• Works well with a team, and has efficient communication skills.
• Maintains professionalism when communicating with clients, whether it be over the phone, via messaging system, or in an email.
• Would describe themselves as a people-person.
• Loves learning about new products and retail, and showing it off to clients to encourage sales.

Benefits:

• Opportunities for growth
• Retail discount
• Service perks & discounts
• Paid time off
• Flexible scheduling
• Full-time employee benefits: (Medical, Dental, Vision, Short Term Disability, Life Insurance, and 401K. Full-time employees who work 30+ hours per week are eligible to enroll in these benefits.