Guest Service Supervisor - Drury Plaza Hotel San Antonio Riverwalk - Drury Hotels
San Antonio, TX
About the Job
Property Location:
105 South St. Mary's Street - San Antonio, Texas 78205You belong at Drury Hotels.
Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.
WHAT YOU CAN EXPECT FROM US
So. Much. More.
Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.
- Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
- Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
- Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
- Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
- Retirement - Company-matched 401(k)
- Award-winning - Ranked among Forbes' Best Midsize Employers (2024)
Job Title: Guest Service Supervisor
- $20/Hour - Based on experience
- Free Downtown Parking
- Quarterly Bonus Program for ALL team members
- Opportunities for growth within Drury Hotels
Job Summary:
The Guest Service Supervisor will assist in leading and managing the daily operations of the front desk team, ensuring outstanding guest service and satisfaction. This position requires prior experience in the hospitality industry, preferably within front desk operations, as well as previous supervisory or management experience. The role is ideal for a professional who is detail-oriented, capable of multitasking, and passionate about delivering a superior guest experience.
Key Responsibilities:
Supervise and support the daily operations of the front desk, ensuring efficiency and guest satisfaction.
Lead, train, and motivate front desk staff to deliver excellent service and adhere to hotel policies and procedures.
Handle guest inquiries, complaints, and feedback with professionalism and care, ensuring swift and effective resolutions.
Assist with scheduling, monitoring performance, and providing constructive feedback to team members.
Maintain accurate guest information, including reservations, check-ins, and check-outs, utilizing the hotel's property management system.
Support management with operational tasks, including inventory control, reporting, and ensuring compliance with safety standards.
Collaborate with housekeeping, maintenance, and other departments to ensure smooth operations and guest satisfaction.
Assist in the recruitment and onboarding process for new front desk team members.
Qualifications:
Prior hotel experience is required, with a strong preference for candidates with front desk experience.
Previous supervisory or management experience in a hotel or related hospitality field preferred.
Strong leadership skills with the ability to motivate and manage a team.
Excellent communication and problem-solving skills.
Proficiency in hotel property management systems and front office technology.
Ability to handle stressful situations with composure and professionalism.
Strong organizational skills and attention to detail.
GENERAL KNOWLEDGE, SKILL AND ABILITY:
Requires ability to give and take written and oral direction. Requires the ability to communicate clearly in English to relate to guests and team members. Requires thorough knowledge of Drury Hotels’ policies and procedures. Requires ability to train, motivate and inspire team members to perform at and above Company expectations. Requires thorough knowledge of marketing and sales programs. Performs duties of guest service agent, night audit or other positions as needed. Requires ability to handle money, make change and utilize office machines in normal day-to-day activities. Monitors hotel facilities and team member work habits to ensure a safe / secure environment for team members and guests; observes and corrects unsafe conditions. Requires ability to give attention to detail. May require some travel.
MENTAL AND PHYSICAL REQUIREMENTS:
EDUCATION: Requires knowledge, skill and mental ability equivalent to completion of 2 years of college.
ESSENTIAL FUNCTIONS: Requires ability to walk and stand during entire working period or up to 8 hours. Requires ability to lift 10 - 15 pounds intermittently during the work shift. Requires ability to perform all guest service agent functions.
WORKING RELATIONSHIPS:
1. Reports to the Assistant General Manager.
2. Maintains and promotes a positive and cooperative work relationship with all hotel departments.
Rise. Shine. Work Happy.
Hiring Immediately!
At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine.
At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 5,000 team members work together—across 150 hotels in 26 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE
Drury Hotels is an equal opportunity /affirmative action employer. If you require an accommodation in order to view or apply to open positions or for any other part of the application or employment process, please call 888-324-1897 or email recruiting@druryhotels.com.
