Guest Service Technician - Patient Registration - Crisp Regional Health System

Position Summary:
Under the leadership of the Director, Patient Registration, the Guest Service Technician isan active member of the Patient Registration team that delivers patient registration services and support that is consistent with the strategic vision, goals, philosophy and direction of Patient Registration and CRHS. The Guest Service Technician greets patients and family while registering patients entering the hospital through Outpatient and Emergency Departments. The Technician ensures all relevant patient information is collected and distributed to the appropriate departments to facilitate the delivery of timely care and accurate billing.

Basic Qualifications:

• Education:

Requires a high school diploma or a GED state certification.

• Experience:

Requires up to one month of on-the- job work-related experience to become familiar with CRHS’s Outpatient and Emergency Department patient registration policies and procedures.

• Licensure, Registrations & Certifications:

This job does not require a license, registration or certification.

Essential Job Responsibilities:

• Meets and greets every Outpatient and Emergency patient and family member with an appropriate greeting, proper body language and eye contact that communicates care and understanding.
• Assists non-emergency patients through CRHS’s registration process and directs to triage those patients who require immediate medical attention.
• Assists patients from automobiles into wheelchairs when necessary.
• Provides comfort as needed during the registration process providing physical assistance with movement and comforting patients and family members during the waiting time.
• Serves as a liaison between the ER and family members relating information about the treatment being rendered and reassuring family members everything possible is being done for the patient.
• Monitors the waiting room periodically during the shift.
• Obtains the guarantor’s signature on ER consent forms.
• Assists patients and family members in locating departments within CRHS.
• Keeps the Outpatient area orderly and requests Environment Service assistance as needed.
• Performs some clerical duties during slow patient times (i.e. data entry and copying).
• Informs Guest Service Team Leader of patient or family member concerns.
• Complies with all CRHS privacy policies and procedures including those implementing the HIPAA Privacy rule.
• Attends in-service training, education programs, meetings as required or directed.
• Adheres to established CRHS and departmental policies and procedures, objectives, quality assurance, safety, environmental, and infection control.
• Performs other related job duties as assigned.

Standards of Performance:

• Greets patients and family members while registering patients entering the hospital through Outpatient and Emergency Departments.
• Ensures all relevant patient information is collected and distributed to the appropriate departments to facilitate the delivery of timely care and accurate billing.
• Performs clerical and administrative support duties as assigned.
• Participates in education as required through mandatory department in-services and continuing education as measured by education and attendance records and maintenance of professional certifications.
• Demonstrates adherence to CRHS Standards of Behavior as measured by co-workers and supervisor observations.
• Demonstrates reliability as measured by compliance with CRHS Time and Attendance policies.
• Demonstrates professional conduct by maintaining strict confidentiality and compliance with HIPAA standards as measured by valid complaints given to the Supervisor or Director.

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