Guest Services Agent - AC Hotel by Marriott Frisco Colorado - Five Senses Hospitality Associates

The AC Hotel by Marriott Frisco Colorado is looking for a cultural innovator to join our team as a Guest Service Agent, if you are someone who has an inner creativity and a love for art, design, and culture, then we invite you to explore a career with the exciting lifestyle Marriott hotel brand located in the heart of Frisco, Colorado. 

At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it is the artful pour of a drink or the elegant line of a chaise, AC Hotel Frisco Colorado believes that if we have the time to make it, we have time to make it beautiful. We are looking for cultural innovators to join our team, if you are someone who has an inner creativity and love for art, design, and culture, then we invite you to explore a career with the AC Hotel Frisco Colorado.  At 5 Senses Hospitality, we are driven by igniting the 5 senses of our guests and team members through genuine acts of hospitality. It is our mission to touch the hearts of our guests and teams, to welcome all we see, to add flavor to the experience, anticipate, listen and respond to needs and help our team smell success. We are an experienced team doing hospitality in a new way. 

We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become a part of our family today!

Getting the Job Done:

• Provide guests and team members with professional, efficient, courteous, and genuine hospitality
• Enthusiastically greets guests and properly checks them in; advising the guest on hotel amenities and local points of interest
• Possesses strong computer skills and adaptability to learning new systems
• Anticipates guests needs and offers services prior to the guest asking
• Maintain the image of the hotel by appearing presentable and well groomed
• Manages guests concerns appropriately and resolves issues to the guests satisfaction keeping business objectives in mind
• Maintains an organized work area and ensures follow up is done as needed with both the guest and team members until issues are resolved
• As the primary guest contact, show patience and a willingness to help and support the guests with their requests
• Be aware of the guest service scores and understand role ensuring guest satisfaction
• Attends all mandatory meetings and timely completes all required training

Experience for Success:

• Previous Front Desk experience a plus
• High school diploma or equivalent
• Experience in customer service
• Desire to work in a fast paced and interactive environment
• Strong written and communication skills, additional language a plus

The Good Stuff:

• Opportunity to grow your career and develop thru structured development programs
• Competitive medical, dental, and vision benefits
• Wellness and commuter stipend
• Vacation PTO plan and paid sick days
• 7 paid holidays
• Free nights at our hotels
• Monthly fun and recognition
• Daily Pay (RAIN)

The Fine Print:

5 Senses Hospitality Management provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to the federal law requirements 5 Senses Management complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the company has facilities. This policy applies to all terms and conditions of employment. 5 Senses Hospitality Management expressively prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of a 5 Senses team member to perform their job duties may result in discipline up to and including termination.