Guest Services Agent - Waterford Hotel Group

Hutton Brickyards Riverfront Hotel + Venue

Join our fast-paced team! Welcome to Hutton Brickyards, a 100-acre Hudson River Valley resort made for getaways, weddings, and events. We are passionate about delivering curated experiences and events to our guests, providing genuine relaxation and deep connections to nature. You’ll be working alongside a fast-paced team of diverse and dedicated individuals who are passionate about the guest experience.

Guest Service Agent:

Guest Service Agent is a fun, yet challenging role within the hotel, often the first and last point of contact for guests.  Guest Service agents have a huge impact on the overall guest experience. Because of the visibility of this role within the hotel, most guests will contact the front to resolve any questions or concerns they may have during their stay.   The Guest Service agents need to think quickly on their feet and be able to handle many situations during their shift.  They must be able to prioritize and multitask to ensure guest satisfaction, all with a positive and pleasant demeanor. A “can-do “attitude is a must for front desk agent.

Responsibilities:

• Greeting & Thanking guests in a sincere and friendly manner
• Checking in and checking out guests.
• Assigning rooms & taking care of administrative duties
• Answering phone calls and transmitting phone messages
• Posting charges to appropriate accounts
• Performing duties on a daily checklist
• Passing information within departments to ensure guest satisfaction.
• Communicating with guests and ensuring their needs are met.

Job Requirements:

If you are interested in kickstarting your career in the hotel industry and have the following skills, we would love to speak with you:

• A keen eye for detail, time management and great customer service skills.
• Pleasant and friendly demeanor.
• Able to work as a team and independently.
• Flexible working hours.
• Ability to work with little or no supervision while meeting high-performance standards.
• Physical mobility and stamina.
• Ability to follow instructions.

WATERFORD HEALTH AND WELLNESS  

Health Insurance is available on the first of the month after hire!

We value the health and wellness of you and your family.  Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage.  Everyone’s needs are different and there is something for everyone with numerous supplemental insurances to choose from.

We know that life gets in the way, and YOU deserve to recharge.  

Full-time associates receive paid time off within the first 90 days of employment.  We also offer paid holidays for eligible associates.  If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!