Guest Services Ambassador - Roller Rink at Winter Whirl - Legends Hospitality
New York, NY
About the Job
Description
LEGENDS
Founded in 2008, Legends is a premium experiences company with more than 1,500 full-time and 30,000 seasonal team members globally. Legends has six divisions operating worldwide - Global Planning, Global Sales, Hospitality, Global Partnerships, Global Merchandise, and Legends IQ - offering clients and partners a 360-degree service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals, including professional sports, collegiate, attractions, entertainment, and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment.
Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion for creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality, and operations.
THE VENUE
Legends Hospitality will be operating a roller rink and a small pop-up pub serving light bites, beer and wine. Located on the main floor of the iconic Oculus building at World Trade Center. The Oculus serves over 250,000 daily commuters- the Winter Whirl and Polar Pub Is the Ideal holiday pop up event In New York City.
THE ROLE
The Roller Rink Ambassador is a dynamic, interactive role within the Winter Whirl Roller Rink with a specific focus on the guest experience and how the guest relates to guest safety. This position plays an integral role in the safety of guests and the seamless transition of guest skate times.
ESSENTIAL FUNCTIONS
+ Work on the roller rink with guests.
+ Ensure the safety of our guests while on rink or in assigned areas
+ Provide a high level of customer service by engaging guests, answering questions, resolving issues, and providing service to ensure a great experience
+ Retain learned knowledge and subsequently share it with guests by providing operational answers (how much time left on rink, skate safety, etc.) to all inquiries
+ Perform and present information in a concise, audible manner to guests—speaking loudly, clearly, and having a commanding presence
+ Perform other duties as necessary or as required by management
QUALIFICATIONS
+ Customer service experience preferred
+ CPR/ First Aid certified preferred
+ Multi-lingual and sign language capabilities preferred
+ Energetic and outgoing personality
+ Sufficient mobility to perform assigned tasks including constant reaching, bending, pushing, and pulling for extended periods of time
+ Ability to engage guests and work in a busy, highly interactive environment
+ Ability to always demonstrate a high level of professionalism and customer service
+ Ability to memorize historical and technical information
+ Ability to stand for extended periods of time
+ Ability to lift and transport items weighing 10-20 pounds (occasionally 30)
+ Ability to work non-traditional hours (nights, weekends & holidays as necessary)
COMPENSATION
$21/Hour
Seasonal, Part-time
Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
Qualifications
Licenses & Certifications
Preferred
+ Cust Svc & Sales
LEGENDS
Founded in 2008, Legends is a premium experiences company with more than 1,500 full-time and 30,000 seasonal team members globally. Legends has six divisions operating worldwide - Global Planning, Global Sales, Hospitality, Global Partnerships, Global Merchandise, and Legends IQ - offering clients and partners a 360-degree service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals, including professional sports, collegiate, attractions, entertainment, and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment.
Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion for creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality, and operations.
THE VENUE
Legends Hospitality will be operating a roller rink and a small pop-up pub serving light bites, beer and wine. Located on the main floor of the iconic Oculus building at World Trade Center. The Oculus serves over 250,000 daily commuters- the Winter Whirl and Polar Pub Is the Ideal holiday pop up event In New York City.
THE ROLE
The Roller Rink Ambassador is a dynamic, interactive role within the Winter Whirl Roller Rink with a specific focus on the guest experience and how the guest relates to guest safety. This position plays an integral role in the safety of guests and the seamless transition of guest skate times.
ESSENTIAL FUNCTIONS
+ Work on the roller rink with guests.
+ Ensure the safety of our guests while on rink or in assigned areas
+ Provide a high level of customer service by engaging guests, answering questions, resolving issues, and providing service to ensure a great experience
+ Retain learned knowledge and subsequently share it with guests by providing operational answers (how much time left on rink, skate safety, etc.) to all inquiries
+ Perform and present information in a concise, audible manner to guests—speaking loudly, clearly, and having a commanding presence
+ Perform other duties as necessary or as required by management
QUALIFICATIONS
+ Customer service experience preferred
+ CPR/ First Aid certified preferred
+ Multi-lingual and sign language capabilities preferred
+ Energetic and outgoing personality
+ Sufficient mobility to perform assigned tasks including constant reaching, bending, pushing, and pulling for extended periods of time
+ Ability to engage guests and work in a busy, highly interactive environment
+ Ability to always demonstrate a high level of professionalism and customer service
+ Ability to memorize historical and technical information
+ Ability to stand for extended periods of time
+ Ability to lift and transport items weighing 10-20 pounds (occasionally 30)
+ Ability to work non-traditional hours (nights, weekends & holidays as necessary)
COMPENSATION
$21/Hour
Seasonal, Part-time
Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
Qualifications
Licenses & Certifications
Preferred
+ Cust Svc & Sales
Source : Legends Hospitality
