Guest Services Associate (GSA) - RIT Inn and Conference Center

Why should you work for Gunther & Associates, LLC?

- Competitive compensation package
- Full benefits package
- Flexible scheduling
- Extensive training and opportunities to advance
- Free employee parking

SUMMARY

The Ambassador is a primary contact at 175 Jefferson. The Ambassador is responsible for providing all visitors with friendly, enthusiastic, and knowledgeable service.

SPECIFIC RESPONSIBILITIES

• Serves visitors by greeting, welcoming and directing them appropriately.
• Notifies company personnel of visitor arrival.
• Maintains security and telecommunications system.
• Maintains security by following procedures and monitoring visitor log.
• Makes room keys for student(s) upon arrival
• Act as the PIC and become knowledgeable of the PIC manual and emergency procedures.
• Keeps a safe and clean reception area by complying with procedures, rules and regulations.
• Supports continuity among work team by documenting and communications actions, irregularities and continuing needs.
• Assist guests and students pertaining to guest inquiries, requests, and concerns with appropriate level of sensitivity and immediacy.
• Answer phone calls and answer all questions appropriately.
• Be knowledgeable of all hotel safety, security, and emergency procedures and equipment as related to department responsibilities, and perform or dispatch any necessary functions.
• Assist in maintaining the cleanliness of the front office, lobby, and surrounding areas.
• Comply with all department, hotel, and company policies and procedures.
• Assist with day to day training of all new associates as directed by supervisor/manager on duty.
• Perform any task not outlined above that the associate has the ability to perform.

Customer service experience preferred. Open Availability 7am-11pm required. Weekend availability required.