Guest Services Bell/Valet attendant - The Umstead Hotel and Spa

To increase guest satisfaction by providing efficient, prompt, trouble free and courteous Front Office service as well as retrieving guest vehicles co...

Uses the appropriate approach to respond to negative comments /complaints and notifies Front Office Manager immediately for appropriate follow-up

Able to multi-task and work in a fast-paced environment

Able to stand long periods

Fulfills any special requests/needs of guests (i.e. room deliveries, shoe shine, etc)

Assists other departments when necessary

Drive and park guest cars

Flexible schedule and ability to work all shifts including weekends and holidays

Adheres to the Forbes 5 Star standards at all times, other hotel policy and standards of service

 

 

Additional Information for Success:

Practice the Hotel’s 4 Supporting Values

Attends meetings and training required by the Front Office Manager, Director of Rooms, Human Resources or General Manager;

Accepts flexible work schedule to include nights and weekends necessary for uninterrupted service to hotel guests;

Maintains own working area and materials are kept clean, tidy and in good shape; reports defective materials and equipment to the Assistant Front Office Manager; 

Ensures all discrepancies in own cash are declared to the Front Office Manager and Director of Finance;

Ensures that guest details are not disclosed;

Maintains high confidentiality in regards to guest privacy;

Reports any suspicious behavior of guests and staff to the Manager on Duty;

Ensures that all potential and real hazards are reported appropriately and immediately;

Fully understands the hotel’s fire, emergency, and bomb procedures;

Follows emergency procedures to provide for the security and safety of guests and employees;

Works in a safe manner that does not harm or injure self or others;

Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations;

Anticipates possible and probable hazards and conditions and notifies the Front Office Manager;

Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language, language and conduct.

 

Qualifications:

Valid drivers license and clean driving record.

Must be able to stand during entire shift.

Must have professional appearance and attitude at all times according to hotel quality standards

Be able to lift 60 lbs

 

Full Time Benefits:

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Paid time off

Referral program

Vision insurance

 

Schedule:

8 hour shift

Holidays

Night shift

Weekend availability

 

Supplemental pay types:

Tips