Guest Services Coordinator - Willis Custom Yachts
Stuart, FL 34997
About the Job
Position Overview:
This role is essential for ensuring smooth and efficient daily operations within the company by managing critical client communications, administrative tasks, and office logistics. By handling phone calls, maintaining records, and coordinating with various departments, the role supports both client satisfaction and internal workflow, making it integral to the organizations’ success. This role works in a cooperative effort with the Business Development and Project Management Teams to achieve the budgeted revenue targets and key performance indicators.
Specific Duties, but not limited to the following:
- Field incoming phone calls from customers, contractors, tenants and others and direct these to the appropriate personnel.
- Great clients, answer questions, and direct to appropriate personnel.
- Monitor and replenish office supplies as needed, and maintain a clean and organized office environment.
- Manage the radio and dispatch machine calls as requested.
- Gather applicable information and enter all marina and service inquiries into the Customer Relationship Management (CRM) system.
- Utilize CRM system to ensure tracking of all required information and documents for incoming vessels.
- Maintain and develop relationships with existing customers, target customers, and sub-contractors.
- Maintain multiple databases for various tracking purposes.
- Produce various reports with data from multiple sources, ensuring accuracy and timely distribution to relevant teams.
- Assist as needed for administrative tasks.
Qualifications and Skills:
- Ability to thrive in a fast-paced environment, managing multiple tasks and deadlines efficiently.
- Proficiency in Microsoft Office programs, including Word, Excel, and Outlook, with the ability to create and manage spreadsheets, reports, and professional documents.
- Strong organizational skills and attention to detail.
Work Environment:
This role is primarily based in the service office, though some tasks will require walking the yard on a daily basis.
Job Type: Full-time.
Benefits:
- 401(k).
- 401(k) matching.
- Dental insurance.
- Employee assistance program.
- Health insurance.
- Life insurance.
- Paid time off.
- Vision insurance.
Schedule:
- 8-hour shift.
- Day shift.
- Monday to Friday.
- Overtime.
About Willis Custom Yachts:
“We are committed to being the premier custom sportfish builder and full-service repair facility in the United States through innovation, technology, and exceptional leadership while providing a rewarding work environment for all team members.”
Source : Willis Custom Yachts
