Guest Services Event Staff | Liberty First Credit Union Arena - Oak View Group

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview:

As a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere.

 

This role will pay an hourly wage of $13.50 to $15.50

 

Benefits for PT roles: 401(k) savings plan and 401(k) matching. Also, OVG provides part-time, seasonal, and internship employees with one hour of accrued paid leave per 30 hours worked, up to 48 hours per year.

 

This position will remain open until October 31, 2024

Responsibilities:

Event Staff Team Members provide great customer service to patrons attending events at Liberty First Credit Union Arena. Such positions include but not limited to:

• Ushers-

• Serve as the liaison for your assigned seating section(s)
• Proactively monitor for and report fan code of conduct issues and maintenance concerns
• Greet guests and check their ticket as they enter their seating section, direct them to their designated seats

• Ticket Takers

• Greet guests as they enter the building and provide directions and information as needed
• Scan guests’ tickets with a smile and friendly greeting
• Assist guests with ticket issues, resolve when possible, and escalate to Supervisor as needed

• Greeter/Access Control

• • Smile and greet guests as they approach the restricted area
  • Check guests’ tickets to ensure they have access to the designated area

 

• Excellent customer service and verbal communication skills. Attention to detail; ability to work with accuracy under pressure.
• Ability to maintain a positive and respectful attitude.
• Ability to stand or sit for an extended period of time, walking (including stairs)
• Be able to work a shift that will range from 4-9 hours
• Ability to interact with a variety of people of all ages with diverse backgrounds
• Be flexible and ready to work any other duties as assigned

Qualifications:

• Experience in a hospitality or entertainment environment is preferred
• You must love working with and helping people.
• Ability to stand for long periods of time.
• You must be able to maintain a POSITIVE attitude while handling difficult situations.
• Flexible schedule: Availability to work most home basketball games. Weekend availability is needed.

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.