Guest Services - Front Desk Agent - Holiday Inn Express, MIddletown, RI - Lafrance Hospitality
Middletown, RI
About the Job
Join our fantastic team at the Holiday Inn Express, Middletown, RI as a Front Desk Agent!
We are looking for an enthusiastic and customer-oriented individual to provide outstanding service to our guests. This position is essential in ensuring a positive first impression for our guests. You will be responsible for checking guests in and out, managing reservations, and addressing any guest inquiries or concerns with a warm and professional demeanor.
We need a team member with the flexibility to work 3PM -11PM shifts and also a few shifts overnight 11PM- 7AM.
Pay: $17 - $18 Per Hour
Shift: Part- Time
Schedule: PM shifts- 3-11PM & Overnights 11PM- 7AM
Responsibilities:
- Welcome guests and assist with check-in and check-out processes.
- Ensure all guest information is accurately recorded in the system.
- Answer phone calls and respond to inquiries in a courteous manner.
- Handle guest complaints professionally and efficiently.
- Maintain knowledge of hotel amenities, services, and local attractions.
- Assist with the management of reservations and room assignments.
- Collaborate with other departments to meet guest needs.
Join the Holiday Inn Express team and enjoy a rewarding work environment that values teamwork and dedication!
Requirements
- Customer service experience
- Ability to work flexible hours, including nights and weekends
- Strong communication skills
- Attention to detail
Benefits
- 401K Matching
- Brand Hotel Room Discounts
- Company Wide Hotel Room Discount Program
- Referral Bonus Incentive
- Retention Bonus Incentive
- Annual Review Program
- Extensive Room for Growth
- Paid Training
