Guest Services- Night Auditor - Five Senses Hospitality Associates

Join the Team at Hoffmann Hotel, Tapestry Collection by Hilton!
Basalt, CO

Are you ready to dive into a world of hospitality with a twist? At Hoffmann Hotel, part of the Hilton family, we’re all about creating unforgettable experiences! Thanks to our amazing property management team at 5 Senses, we offer some fantastic perks:

Awesome Benefits:

• Travel Like a Pro: Enjoy discounted Hilton Team Member rates worldwide!
• Career Growth Galore: Take advantage of structured development programs to elevate your career.
• Health Matters: Competitive medical, dental, and vision benefits keep you and your family covered.
• Wellness & Commuter Stipend: Because you deserve to feel good both at work and on the way there!
• Take a Break: Generous vacation PTO, paid sick days, and 7 paid holidays to recharge.
• Stay for Free: Enjoy free nights at any 5 Senses hotels.
• Monthly Fun: Celebrate achievements and enjoy recognition events!
• Daily Pay Options: Get paid when you want with our RAIN program.

At 5 Senses, we’re passionate about sparking joy in our guests and team members alike through heartfelt hospitality. Our mission? To touch hearts, create delightful experiences, and help you smell the sweet scent of success. We’re reimagining hospitality, and we want you on our team!

What You’ll Be Doing:

• Night Owl Alert: Work as our Night Auditor during those cozy overnight hours.
• Guest Interaction Pro: Greet guests with professionalism and warmth, embodying the Hoffmann’s hospitality standards.
• Audit Like a Boss: Prepare the night audit package and reports with precision and care.
• Tech-Savvy Superstar: Show off your strong computer skills and eagerness to learn new systems.
• Issue Resolution Guru: Handle guest concerns with poise, ensuring satisfaction while keeping our goals in mind.
• Communication Champion: Relay important info to various departments like a pro.
• Guest Advocate: Be the go-to person for guests’ needs, offering help with a smile.
• Stay in the Loop: Keep an eye on guest service scores and contribute to our success.
• Meetings & Training: Attend mandatory meetings and complete all training on time!

What You’ll Need:

• Previous Front Desk experience is a plus!
• A high school diploma or equivalent.
• Customer service experience that shines.
• Strong problem-solving and conflict-resolution skills.
• A willingness to embrace overnight shifts and work independently.
• Stellar written and communication skills; bonus points for additional languages!

If you’re excited to bring your talents to a fun and dynamic team, we’d love to hear from you! Let’s create unforgettable memories together at Hoffmann Hotel!