Guest Services Representative (Hospitality & Property Management) - Better Talent

COMPANY OVERVIEW:

Be a part of our dynamic team that offers guests and property owners unique spaces, heartfelt hospitality, and top-notch service. Focusing on properties located primarily on picturesque Okaloosa Island, we are proud leaders in short-term rental management, dedicated to upholding the highest standards of hospitality and professionalism.

Why Join Us?

With us, you will have the opportunity to embark on a stellar career and benefit from:

1. Commitment to Excellence: We're obsessed with excellence in everything we do. From guest satisfaction to property management, we strive for perfection to exceed expectations at every turn.

2. Team Collaboration: We believe in the power of teamwork. When you join StellarDweller, you're not just an employee – you're part of a supportive and collaborative team that values your contributions and fosters growth.

3. Opportunities for Growth: We're committed to helping our team members reach their full potential. Whether you're looking to advance within the company or enhance your skills in the hospitality industry, we provide ample opportunities for professional development.

4. Work-Life Balance: We understand the importance of maintaining a healthy work-life balance. With flexible scheduling options and a supportive work environment, we strive to ensure that our team members can thrive both personally and professionally.

5. Passionate Leadership: Our leadership team is passionate about what we do and dedicated to empowering our employees to succeed. With open communication channels and a transparent leadership approach, we're here to support you every step of the way.

Keep reading to learn more about this exciting role, and then apply to join our stand-out team, where we put our heart and soul into everything we do - and it shows. 

POSITION SUMMARY:

This job is perfect for you if you've been looking for a job where your meticulous nature and dedication to excellence will be key to your success.

In your role as our Guest Services Representative, you will play a crucial part in ensuring our guests have an unforgettable experience, our owners have complete confidence in us, and our operations run seamlessly.

A Typical Day:

From our office in downtown Fort Walton, you’ll begin by prioritizing tasks and checking in with the Operations Manager for updates. You'll then dive into guest and owner communications, the majority will be responded to via messaging but you will communicate with guests and owners over the phone at times, notably for urgent issues. You will be responsible for addressing inquiries promptly and professionally and accurately handling task management through our software Breezeway. Coordinating with our cleaning staff, we’ll rely on you to ensure that our properties are cleaned to our highest standards and guests arrive to a spotless environment.

The rest of your time will be spent providing administrative support, including scheduling meetings, managing data, and maintaining files.

Why It's a Great Fit:

This role is tailor-made for you if you’re a detail-oriented person who likes to ensure things are running smoothly (the kind of person friends can rely on to plan and have all the details taken care of). You'll enjoy this position if you are also looking for a cooperative and supportive team environment where you’re appreciated for what you have to offer.

To advance your career in hospitality and property management, apply today.

RESPONSIBILITIES:

• Serve as the primary point of contact for guests, addressing inquiries, concerns, and special requests promptly and professionally. 
• Maintain positive relationships with property owners, informing them about their property's performance, occupancy, and maintenance updates. 
• Utilize Breezeway software to manage and coordinate cleaning and maintenance tasks for our properties. 
• Provide administrative support to the Operations Manager and other team members as needed. 

QUALIFICATIONS:

• Previous experience in hospitality, property management, or a related field is preferred.
• Strong interpersonal and communication skills, with the ability to interact effectively with guests, owners, and team members via phone and email. 
• Ability to work independently and manage tasks effectively.
• Excellent organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other office software.
• Proficiency in Breezeway or similar task management software is a plus.

COMPENSATION & BENEFITS:

Hourly Wage: $16 - $20  based on experience and achievement. 

Benefits:

• Room for professional growth
• Cooperative and supportive team members

Schedule: Must be available during regular business hours with the flexibility to work after hours and weekends as needed.