Guest Services Representative - Buffalo Run Casino & Resort
Miami, OK 74354
About the Job
Position Purpose:
To provide accurate, efficient, and courteous cashier services to guests.
Knowledge, Skills, and Abilities:
- Courteously and accurately redeem winning tickets for guests upon request and complete all paperwork associated with each transaction.
- Make changes for guests and exchange casino tokens, or redeem coupons as needed.
- Maintain a zero-balance cash drawer at the end of each shift.
- Prepare and forward all paperwork to accounting in a timely manner.
- Learn the duties and responsibilities of the vault clerk in order to perform vault services for guests and employees.
- Become knowledgeable of and perform all duties in compliance with Title 31 regulations and departmental procedures.
- Report all variances to the shift supervisor.
- Promptly and tactfully respond to guest requests and complaints, communicate all guest complaints and suggestions to the Lead Guest Services Representative.
- Responsible for securing and maintaining monies and other items of cash value.
- Be familiar with casino events and promotions in order to accurately inform guests.
- Comply with tip reporting procedures.
- Obtain and maintain a gaming license. Perform other duties as assigned.
Education/Qualifications:
- Must be at least 18 years old.
- High school diploma or equivalent required.
- Computer skills required.
- Previous cash handling and customer service experience preferred.
Licensing:
- Must be able to obtain and maintain the required Gaming License
Work Requirements:
Requires problem solving skills, and the ability to communicate effectively. Position involves prolonged walking, stooping, or bending, lifting, or carrying up to 50 pounds daily. Work is performed in a casino environment with varying levels of lighting, air quality, noise, and / or temperature.
Source : Buffalo Run Casino & Resort
