Guest Services Representative (Peacock Theater) - Peacock Theater

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

L.A. LIVE’s Peacock Theater hosts more than 120 music, family, dance and comedy acts, award shows, televised productions, conventions, and product launches with more than 500,000 guests passing through the doors annually. 

Located across the street from Crypto.com Arena, the 7,100-seat theater opened in October 2007 with six sold out shows featuring the Eagles and The Chicks. Peacock Theater has since hosted concerts by artists like Alan Jackson, Charlie Wilson, Juan Gabriel, Aretha Franklin, Ed Sheeran, John Fogerty, Gabriel Iglesias, Marc Anthony, John Legend, Neil Young, Kelly Clarkson, Rush, Yanni, Nicki Minaj, Juanes, as well as The “American Idol” Finale shows, Michael Jackson’s This is It, Straight Outta Compton, The Hunger Games and Twilight movie premieres and more.  
 
Peacock Theater is also home to the Primetime Emmy Awards and BET Awards, and has previously hosted the American Music Awards, ESPYs, Nickelodeon Kid’s Choice Awards, People’s Choice Awards, Radio Disney Music Awards, MTV Video Music Awards, MTV Movie Awards and a pair of Rock N’ Roll Hall of Fame Induction Ceremonies.

Job Summary:

The Guest Services Department’s GSR position excels in providing excellent guest service at all Peacock Theater, L.A. LIVE and Crypto.com Arena events, especially in high-profile and VIP areas of the venues.

Guest Services Duties

• Check tickets/credentials for guests attempting to enter the building, access seating sections, or enter VIP entrances.
• Greet VIP and regular guests as they enter.
• Provide guests with directions.
• Distribute promotional items.
• Assist with information requests.
• Ensure guests exit venue safely.
• Assist guests during emergency situations.
• Communicate effectively via radio transmission.
• Handle all equipment with care.
• Perform a thorough visual inspection of work areas.
• Provide mobility escorts and general assistance to deliver inclusive service to guests with disabilities.
• Notify Supervisor of guest complaints and assist in diffusing situations.
• Effectively and calmly interact with angry or emotional guests and Team Members.
• Maintain company confidentiality.
• Use precautions and follow safety guidelines.
• Other assigned duties from Guest Services Management and Supervisory team.

Required Qualifications

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 1 year of related work experience.
• Basic typing and computer skills, including Microsoft Office applications (Outlook, Word, Excel)
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Use excellent customer service skills when interacting with guests, vendors, and employees.
• Reliable, punctual, and regular in attendance with good communication skills.
• Friendly, outgoing personality.
• Ability to memorize, recollect, and quickly retrieve relevant information.
• Maintain a high standard of grooming.
• Ability to take direction well and work well with others.
• Must be available to work at least five (5) evening events per week; including all weekend (Friday, Saturday, and Sunday) events, possibly until 12:00 am or later.
• Able to stand for multiple hours (4-6 hours per shift), lift/push/pull 30 lbs. and work any position, including elevator shifts.

Preferred Qualifications:

• Bilingual (Spanish) a plus, but not required.

Pay Scale: $19.50

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

AEG is committed to developing a diverse workforce reflective of the marketplace and the communities in which we do business. We believe a diverse workforce is not merely an advantage; it is mandatory for any company to be successful in today's business climate.

Anschutz Entertainment Group is an equal opportunity employer and will not discriminate against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, handicap, or any other legally protected status recognized by federal, state or local law.

This Employer is subject to the Fair Chance Initiative for Hiring Ordinance (FCIHO) (LAMC 189.00)