Guest Services Representative - Army and Air Force Exchange Service

GUEST SERVICE REPRESENTATIVE

Each Employee Must:

• Be eligible to work under all Federal, State, and Local laws.
• Be neat and well groomed.
• Be pleasant and have an upbeat personality.
• Be dependable, reliable and prompt.
• Be able to work as a member of a team.
• Has good and verifiable references.
• Be accommodating to the demands caused by fluctuations in business.
• Has a good attitude and work habits.
• Has a valid driver's license, adequate car insurance and a clean driving record if he / she conduct errands or makes deliveries for the company.

GSR (Guest Service Representative) Qualifications (If sales volume dictates):

• Sincerely enjoys working with Guests.
• Be eager to assist Guests.
• Has a sense of urgency.
• Has a friendly personality.
• Possess good communication skills.
• Has complete knowledge of POS Order Taking procedures.
• Be able to operate the POS system quickly and accurately.
• Be able to handle cash quickly and accurately.

GSR Duties:

• Answers phones and takes orders.
• Greets and thanks Guests.
• Takes orders for walk-in Guests.
• Gets drinks for orders (if applicable).
• Rings all orders into POS System.
• Performs prep work.
• Helps where needed.
• Keeps counters and Guest area clean.
• Handles Guest complaints, order concerns, and other requests quickly and in a friendly, positive, and non-confrontational manner

• Helps where needed.

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