Guest Services Specialist - Bilingual - University of Wisconsin Hospitals and Clinics Authority

Work Schedule :

This is a full-time, 1.0 FTE position. Scheduled 8-hour shifts between 7:00am - 8:00pm, Monday through Friday. Saturdays from 7:00am - 3:30pm, every 7-8 weeks. Hours may vary based on the operational needs of the department.

Be part of something remarkable

Join the #1 hospital in Wisconsin!

We are seeking a Guest Services Specialist - Bilingual to:

• Support the information desk, waiting rooms and other areas of University Hospital by providing the best customer service.
• Greet patients, families, and visitors and make efforts to create a welcoming environmental for guests.

**Must be bilingual in Spanish**

At UW Health, you will have :

• An excellent benefits package, including health and dental insurance, paid time off and retirement plans.
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
• Access to UW Health's Wellness Options at Work that support employee/family well-being.
• Tuition reimbursement - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.

Qualifications

• High School Diploma or equivalent (Required)

Work Experience

• 6 months customer service, administrative support, retail, or related experience (Required)

Our Commitment to Diversity and Inclusion

UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans.

Eastpark Medical Center - UW Health's new state-of-the-art ambulatory facility will transform the patient experience and offer cutting-edge proton therapy. This 469,000-square-foot ambulatory facility will house many specialties, including women's complex care, adult cancer care, advanced imaging and laboratory services and innovative clinical trials. It will be located across from East Madison Hospital on Eastpark Blvd. and is slated to open in fall 2024.

Perks of working at Eastpark Medical Center:

• Natural light and beautiful views from the staff lounge and collaboration areas. Beautiful green space outdoors for wellness activities and a nearby walking path.
• Private lockers for staff to securely store personal items.
• Two staff showers near the lockers on the 1st floor.
• Free parking.
• Café on the first floor with healthy grab and go options.
• Quiet lounge and wellness rooms on each floor.
• Private lactation rooms with a fridge on each floor.
• Staff can access the aquatic center and fitness facility free-of-charge at East Madison Hospital, across the street.
• Health Technology Center available for light staff support needs, such as a replacement mouse, keyboards, etc.

UW Health East Madison Hospital - is UW Health's newest hospital and one of the most advanced hospitals and wellness centers in the country. Here, health care is seen as a holistic endeavor where our mission is to not only diagnose and treat you when you're sick, but also to partner with you in health and wellness.

Job Description

UW Hospital and Clinics benefits