Guest Services Specialist - Goodwin

Guest Services Specialist 

US

Preference for Columbus, OH or candidates living near major FBO

Goodwin is on the lookout for a dedicated Guest Services Specialist to support our collective of independent brokers and their clients in end-to-end trip management. 

Responsibilities:

• Manage all aspects of post-booking flight coordination, including itinerary management, special requests, and accommodations.
• Serve as a primary point of contact for clients post-booking, ensuring a seamless and personalized travel experience.
• Coordinate closely with operations, crew, and ground services to ensure all flight details are executed flawlessly.
• Proactively address any changes or issues that arise, providing timely and effective solutions to maintain the highest level of customer satisfaction.
• Maintain detailed records of all client interactions and preferences to provide customized service on future flights.
• Continuously monitor flights and provide clients with real-time updates and information.
• Collaborate with cross-functional teams to gather client feedback and contribute to service improvements.
• Participate in ongoing training and development to stay abreast of industry best practices and enhance personal skill set.

Minimum Qualifications:

• 2+ years of experience in customer service, hospitality, or aviation guest services.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills, with a customer-first mindset.
• Ability to problem-solve in high-pressure situations and make decisions quickly.
• Proficiency in CRM and flight management software.
• Schedule Flexibility: We require an individual who is flexible and willing to work a variable schedule, including evenings, weekends, and holidays as needed. This role will require a commitment to putting in extra hours to ensure the success of our team and projects. If you're a dedicated and driven individual who is willing to put in the extra work, we encourage you to apply. 

Total Rewards: We pride ourselves on offering a robust total rewards package including competitive base salary, health, vision and dental plans, 401(k) with match, and remote work when possible. The salary range for this position is $55-70k. 

Why us?

Do good. Have fun. Get wins. This is it. Maybe just the job you've been searching for. But it's more than just a job. 

It's a career, it's a calling, it's a team intent on making some waves in the aviation industry. Some improvements, too. Yes, you'd be joining a team with a purpose and some special sauce. We've already assembled a solid, complementary band of industry experts, in and out of aviation, and our perspective is fresh. 

We're grinding, make no mistake, but we're having a lot of fun doing it. So where do you come in? We're growing. But we only have a few spots. We're looking for teammates that bring a unique mix of skills and scrappiness. Because while we collectively have the experience of a well-established company, we're still a startup. And we need passionate builders to keep starting up with us. 

If you're looking for something fresh, more than just a stop on your resume, something we're building that will hopefully make your kids (and their kids) proud—then you should apply. We look forward to meeting you.