Guest Services Supervisor|Part-time| Addition Financial Arena - Oak View Group

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary:

The Guest Services Supervisor is responsible for recognizing and addressing situations involving guest relations, staff issues, crowd management and safety concerns. The Guest Services Supervisor will assist the Event Managers in maintaining a safe and enjoyable environment for all guests.

 

This role will pay an hourly rate between $16.50

 

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

 

This position will remain open until Sept 30, 2024

About the Venue:

Addition Financial Arena is a 252,000 square foot multipurpose, air-conditioned facility that opened in September 2007.This state-of-the-art facility houses 17,000 square feet of exhibition space which can be utilized for basketball oradapted for various sports such as volleyball, wrestling, gymnastics, cheerleading, boxing, MMA, and weightlifting. Thearena facility can also be transformed for concerts and banquets or as a convention/trade show event. Suites, meetingrooms, locker/dressing rooms, a training room, kitchen, and seven concession stands are also housed in the facility.

Responsibilities:

- Guide event staff in job performance
- Assist event staff with and resolve patron issues
- Ensure areas are safe for patrons and staff
- Monitor alcohol consumption and related issues.
- Be proactive
- Check in with event staff and ensure they receive breaks
- Monitor key areas during ingress and egress at various times during an event
- Complete all necessary documentation for staff and patron issues
- Assist the Event Manager in event preparations prior, during and after each event

Qualifications:

- Must be available for at least ½ of all events occurring within each month
- Experience in customer service
- Experience in managing staff
- Ability to manage high stress situations
- Able to be on feet for long periods of time
- Must have a professional demeanor and a positive attitude
- Will be subject to a performance review after 1-2 months of service

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.