Guideshop Manager - Express

About PHOENIX 

PHOENIX Retail, LLC is a Direct-to-Consumer platform operating EXPRESS and BONOBOS in the United States. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

About Bonobos

We are on a mission to make fits and connections that inspire people to be themselves. Our Bonobos menswear brand is known for being a style instigator and offering perfect-fit risks through our innovative retail model and personalized experience. Launched online in 2007 with its signature line of chinos, Bonobos now offers a variety of styles available to order online and to try on at any one of our 60+ Guideshop locations. Our Guideshops are in-real-life stores that deliver one-on-one service and expert fit advice. Don’t think traditional retail, Bonobos is something you haven’t seen before. 

The Bonobos team is vibrant, collaborative, and inclusive. We value self-awareness, empathy, intellectual honesty, positive energy, and judgment, often over experience. We’ve created a culture where collaboration and communication are paramount, all while making time for fun and celebrating extraordinary efforts. 

Bonobos is seeking a Guideshop Manager, our version of a Store Manager, at our Guideshop. 

A Guideshop Manager will report directly to our District Manager and will manage a team of 1-3 Lead Guides and 4-10 Guides. 

Key Responsibilities

• Drive business results by analyzing business trends, maximizing daily sales plans, and developing Guides.
• Analyze business results in your Guideshop to identify and coach opportunities, as well as celebrate successes.
• Create an exceptional customer experience by having a strong presence on the sales floor and modeling optimal selling behaviors.
• Preserve long-term customer relationships by maximizing the Guideshop client book and maintaining outreach expectations.
• Manage Guideshop expense budget, payroll control, and procedural compliance.
• Identify opportunities to generate traffic to the Guideshop by promoting brand awareness within the market.
• Recruit, hire, develop, and retain top talent.
• Execute and maintain strong visual merchandising standards.
• Inspire, motivate, and lead through Bonobos Core Virtues.
• Foster an environment of innovation and promote an entrepreneurial mindset.

Essential Qualifications

• Have in-depth retail experience.
• Have a minimum of 3-5 years managing a retail store or relevant experience.
• Consistently achieve personal and overall store sales goals.
• Able to work a flexible schedule according to the needs of the business, including evenings, weekends, and holidays.

Preferred Qualifications (Skills and Abilities)

• Have an entrepreneurial spirit and are excited by the evolving retail landscape.
• Cultivate an environment of genuine customer connection where all customers feel welcome, heard, and valued.
• Are a triple threat that is made up of equal parts training, sales, and operations.
• Have a thorough understanding of our brand's style and mission: Make Fit Happen for Every Body.
• Lead by example and are enthusiastic about coaching and mentoring your team.
• Create and ensure a cohesive work environment that inspires engagement.
• Self-motivated and confident in your ability to network and generate leads.
• Strong time management and organizational skills.

Benefits and Compensation

PHOENIX offers a range of benefits to help protect full-time associates health and long-term financial security including:

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads

Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. Additionally, part-time associates are eligible to receive a merchandise discount, and to choose voluntary benefits through YouDecide. Full-time associates may be eligible to participate in our incentive plan.

If you would like to know more about the California Consumer Privacy Act click here.

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.

Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.