Hardware Technical Support at Jobot
El Segundo, CA 90245
About the Job
Long standing manufacturer seeks Helpdesk Support Tech with mechanical and technical product experience.
This Jobot Job is hosted by: Tim Fallman
Are you a fit? Easy Apply now by clicking the "Quick Apply" button
and sending us your resume.
Salary: $22 - $26 per hour
A bit about us:
Located just north of LAX Airport, we are a long standing, trusted manufacturer of a variety of innovative Control Systems and pride ourselves on maintaining one of the best technical customer service departments in the industry. Currently, we are in need of a Hardware Support Specialist who has the following skills and knowledge...
Why join us?
Job Details
The primary focus of the Consumer Hardware Support team is to provide support to dealer, distributor, and installer partners who are using our products, mechanical devices, product operations, installations, and troubleshooting to resolve customer issues.
Job Responsibilities:
1. Answering phone calls from Contact Center Queue from callers having questions and issues with our Products and Services
2. Taking Live Chats regarding our physical hardware, mechanical, and electrical products to resolve issues.
3. Offering basic support for products and services to End Users, this would include basic programming of products, assisting with software questions.
4. Looking up accounts for Online services and answering questions related to these services including billing and payment options.
5. When needed, assist Consumers in using the Website Dealer Locator to find a local service provider.
6. Documenting issues that may arise from calls on recurring issues.
7. Complete specific task given related to customer support.
Job Requirements:
1. Good verbal and written communication skills
2. Ability to handle difficult or upset Users.
3. Basic Computer Knowledge and skills.
4. Good Attendance Record.
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
This Jobot Job is hosted by: Tim Fallman
Are you a fit? Easy Apply now by clicking the "Quick Apply" button
and sending us your resume.
Salary: $22 - $26 per hour
A bit about us:
Located just north of LAX Airport, we are a long standing, trusted manufacturer of a variety of innovative Control Systems and pride ourselves on maintaining one of the best technical customer service departments in the industry. Currently, we are in need of a Hardware Support Specialist who has the following skills and knowledge...
Why join us?
- Competitive hourly rate!
- Great Benefits Package!
- Growth opportunities!
Job Details
The primary focus of the Consumer Hardware Support team is to provide support to dealer, distributor, and installer partners who are using our products, mechanical devices, product operations, installations, and troubleshooting to resolve customer issues.
Job Responsibilities:
1. Answering phone calls from Contact Center Queue from callers having questions and issues with our Products and Services
2. Taking Live Chats regarding our physical hardware, mechanical, and electrical products to resolve issues.
3. Offering basic support for products and services to End Users, this would include basic programming of products, assisting with software questions.
4. Looking up accounts for Online services and answering questions related to these services including billing and payment options.
5. When needed, assist Consumers in using the Website Dealer Locator to find a local service provider.
6. Documenting issues that may arise from calls on recurring issues.
7. Complete specific task given related to customer support.
Job Requirements:
1. Good verbal and written communication skills
2. Ability to handle difficult or upset Users.
3. Basic Computer Knowledge and skills.
4. Good Attendance Record.
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
Salary
22 - 26 /year
