Harley Davidson Merchandise Manager - Thunder Tower West Harley-Davidson

Elgin, SC 29045

Harley-Davidson Retail Apparel Manager
Must have HD experience!
Salary plus Commission

Responsibilities:

Ensure General Merchandise Associates are well-trained and available when needed.
Design displays for merchandise, which are appealing to customers. Making effective use of Fixtures, Wall Displays, Show Cases, Glass Cubes & Towers, Mannequins and Window Displays.
Help regulate seasonal promotions (i.e. holiday display themes, fashion shows, special events, etc.) and coordinate them with other departments.
Review all stock orders to ensure a fast-moving balanced inventory of General Merchandise. Coordinate orders with the P&A manager, if possible.
Maintain sufficient quantities of stock to support demand and acceptable inventory turn ratio.
Assist sales staff as needed.
Become familiar and efficient with all phases of the computer system required for General Merchandise management, including generating and reviewing inventory reports and sales goals.
Supervise and maintain an accurate up-to-date inventory management & control system.
Establish procedures for ordering, receiving, logging into inventory, displaying, selling and restocking all merchandise.
Ensure employees keep all merchandise and display clean, well-dusted, and appealing to customers.
Set-up and maintain a smooth-running, efficient, appealing retail environment for the General Merchandise department.
Purchase product assortments, gauge stock movement, and devise promotions, when necessary.
Ensure employees receive individual and team goals to help meet team sales goals.

Management:

Employ sound management practices to ensure the General Merchandise department contributes acceptable levels of gross & net profit.
Maximize return on investment of General Merchandise inventory.
Grow the volume of General Merchandise sales.
Maintain budgeted revenue and expense objectives.
Develop advertising sales and promotional campaigns for merchandise. Take care of all Business Promos.
Communicate regularly with the Harley-Davidson Motor Company regarding policies, product availability, product style options, new/future product line, price book updates and studies.
Benchmark other retailers to determine "best practice" standards.
Organize and stage fashion shows and other events to sell merchandise.
Provide reports to the Dealer Operator or General Manager as requested.
Develop monthly and annual objectives for the department in collaboration with the Dealer Operator or General Manager.
Attend training sessions (P. A. C. E., Harley-Davidson University, etc) to keep skill sets current with merchandising trends & inventory control issues.

Customer Service:

Provide superior customer service to both internal and external customers.
Greet customers immediately, in a courteous and friendly manner.
Handle telephone transactions quickly, and courteously.
Point out any sales, specials, promotions or new merchandise to staff and customers.
Handle customer complaints reasonably, show empathy and a positive attitude, and demonstrate our commitment to “Making Things Right”.

Promotions:

Plan and execute “exceptional” promotions to bring both “new and existing” customers into the dealership on a regular basis.
Coordinate promotions with other departments to maximize return on promotions spent.
Work closely with Marketing to create and initiate advertising promotions.

Supervisory Responsibilities:

Establish departmental work schedule, balancing the workloads of all employees.
Establish job assignments and sales quotas for all General Merchandise personnel within their skill level.

Note: Compensation is salary plus commission.

Source : Thunder Tower West Harley-Davidson