Haymakers Shift Manager - Niemann Foods

SUMMARY

The Haymakers Shift Manager assists the Store Director in ensuring and maintaining genuine Customer Care, accountable for the operation of the store insuring maximum sales and profitability through merchandising, inventory, expense control, human resources management, and managing operating costs and shrinkage.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assists in managing total store operations.
• Provides excellent customer service, ensuring positive customer relations and satisfaction.
• Performs product scanning and processing of customer's orders in an accurate, efficient, and prompt manner.
• Processes and is accountable for other services handled at the register.
• Ensures proper handling of all forms of tender and coupons.
• Deli food area kept full and ready for business
• Answers incoming phone calls using proper phone etiquette
• Performs fixed activities as assigned by Store Director.
• Assists with handling customer issues
• Assists with maintenance and cleaning of the store
• Follows all store and department policies and procedures
• Follows all safety policies and procedures
• Other duties as assigned.

KEY ATTRIBUTES

• Excellent Customer Service Skills
• Ability to prioritize and multi task
• Detail Oriented
• Problem solving skills
• High energy

SUPERVISORY RESPONSIBILITIES

• Directly supervises Associates.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include training associates;
• Planning, assigning, and directing work;
• Addressing complaints and resolving problems as it pertains to customer issues.

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED);
• Or one to three months related experience and/or training;
• Or equivalent combination of education and experience.

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or associates of organization.

MATHEMATICAL SKILLS

• Basic math concepts (addition, subtraction, division, multiplication, percentages and sales per associate hour)

CERTIFICATES, LICENSES, REGISTRATIONS

• Some locations may require Food Handler's Certification as required by State Law provided at store level
• Basset certificate (stores with gaming)
• Fuel Certification as required by State Law

RECOMMENDED EQUIPMENT

• Slip resistant shoes with closed toe and heel
• Safety Cutter
• Computer
• Uniform per store policy

PHYSICAL DEMANDS

Regularly (Over 2/3 of the time)

• Stand
• Walk
• Use hands to finger, handle, or feel
• Reach with hands and arms
• Stoop
• Kneel
• Crouch
• Communicate with associates and customers
• Lift and/or move up to 15 pounds

Frequently (Between 1/3 to 2/3 of the time)

• Overhead lifting
• Climb
• Balance
• Lift and/or move up to 25 pounds

Occasionally (Less than 1/3 of the time)

• Sit
• Crawl
• Smell
• Lift and/or move up to 50 pounds

Vision

• Close
• Distance
• Peripheral
• Depth perception
• Ability to adjust focus
• Ability to distinguish colors

WORK ENVIRONMENT

Occasionally

• Risk of electrical shock
• Outdoor weather conditions from exterior doors

Noise Level

• Moderate

**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.

**Position requirements may vary by store location

PI245824353