Head Housekeeper - Innvite Hospitality

Career development opportunity

Employment type: Full time.

Pay rate: $15/hour

Guaranteed bonus is offered.

Scope of work: Maintain cleanliness all over hotels rooms and common areas.

Reporting to: General Manager

Supervision exercised: Housekeeping department / Laundry / Utilities / Exteriors

Duties and Responsibilities:

Duties include, but are not limited to the following:

• Jointly with GM interviews, hires, trains, directs, and counsels housekeeping, laundry and utility staff.
• Plans and reviews work schedules with GM for rooms, laundry & utilities based on occupancy.
• Conducts daily short briefing/huddle meeting to Housekeeping, laundry & utility associates.
• Schedules, distributes and delegates daily work to Housekeepers, Laundry and utility associates.
• Supervises the daily work activities of Housekeeping, laundry & utility associates and checks the completion of assignments, making sure that no rooms are rolled-over except with management and ownership approval.
• Maintains 30 minutes cleaning time per check out room. Exceptions to be communicated with Management.
• Helps in making rooms and/or stay over rooms to improve MPR.
• For utilities, makes sure that the areas "difficult to reach" are checked and consistently cleaned.
• Maintains the hotel general appearance in all areas, makes sure that spots are removed instantly and trains HK staff how to removes spots and stains.
• Monitors the housekeeping, laundry & utility times, standards and labor on daily basis, making sure that the CPR is within budget.
• Maintains consistency according to the brand standards in all guest rooms & common areas.
• Makes daily rooms' inspection of all rooms. Reports and follows-up items in need of repair to Maintenance, Front Desk and GM.
• Makes accurate inventories for linen, terry, room supplies, cleaning supplies according to the company standards. Submits orders as needed to the GM.
• Organizes consistent deep cleaning for guest rooms and all common areas according to the brand and the company standards: Meeting room / Fitness Center / Pool / Business Center / Guest Laundry / Public Toilets.
• Performs laundry duties as and when required.
• Updates and keeps control on all daily housekeeping reports and communicates with Front Desk for accurate system update.
• Supervises the common areas' cleaning, making sure that the hotel is always in the best clean and hygienic condition.
• Ensures that all Housekeeping carts are in clean and organized condition and restocked for the next day.
• Ensures that the hotel equipment "vacuum cleaners" are always maintained in a clean and working condition. Keeps records and share them with GM and Maintenance.
• Performs simple maintenance tasks like reprograming locks.
• Communicates with the Chemical supplier for updates and necessary training.
• Develops potential associates who are showing interest to develop for future promotions.
• Manages budget for Housekeeping department making sure that costs & CPR are within the plan. Keeps records for expenses.
• Reviews Medallia scores and share with Housekeeping associates, takes corrective measures as and when required.
• Maintains Medallia cleanliness scores up to the objectives set by the company.
• Cooperates and coordinates with the hotel management and complies to management instructions as it is representing ownership.
• Complies with the company Fire, Safety and security policies.
• Performs other duties as assigned by management.
• Leads by example and maintains professional business relations with all associates.

Minimum requirements:

• Successful recent work experience in hotels or a field related to this position.
• Proven computer and communication skills.
• Valid driving license.
• Leadership and supervisory skills, able to lead by example.
• Possesses basic math and budgeting skills.
• Physical ability to perform housekeeping duties.
• Professional business appearance.
• Excellent guest contact skills.
• Basic admin skills.
• Required to demonstrate and practice minimum courtesy standards while interacting with colleagues and guests.

The above job description can be altered from time to time according to the job requirements.