Head of Billing Operations at Tbwa Chiat/Day Inc

We're on a mission to make it possible for every person, team, and company to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft.

We've been working on this together since 2016, and have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide.

Notion is an in-person company, and currently requires its employees to come to the office for two Anchor Days (Mondays & Thursdays) and requests that employees spend the majority of their week in the office (including a third day).

About The Role:

As the Head of Billing Operations, you'll oversee every aspect of the billing cycle, from generating invoices to collecting payments. You will lead a team of billing analysts, implement best practices, and continuously enhance our billing systems and processes. Collaborating closely with other departments, you will support the growth and scaling of our organization. Your expertise will be crucial in maintaining accuracy and efficiency while delivering an excellent customer experience.

What You'll Achieve:

• Manage and optimize the end-to-end order processing, billing, and collections, streamlining workflows and implementing automated systems to increase efficiency.
• Lead and develop a team of billing professionals, providing mentorship and fostering a culture of continuous learning.
• Ensure accuracy and timeliness of all order to cash activities through quality control measures and analytics.
• Implement and maintain billing systems and software.
• Develop and enforce billing/collection policies and procedures.
• Collaborate with sales, product, tax, and finance teams on various initiatives and process improvements.
• Resolve complex billing issues and customer disputes/escalations, developing escalation protocols and implementing preventive measures.
• Drive continuous improvement in billing operations by analyzing performance indicators and leading optimization initiatives.
• Help test and validate billing system updates (UAT).
• Participate in month-end close and provide insight to leadership on key performance indicators.

Skills You'll Need to Bring:

• Bachelor's degree in Finance, Accounting, or related field.
• 10+ years of experience in billing operations, with at least 5 years in a leadership role.
• Strong understanding of billing systems and financial processes.
• Excellent analytical and problem-solving skills.
• Proven ability to lead and motivate teams.
• Strong communication and interpersonal skills.
• Experience with Stripe, Netsuite, Salesforce systems is a plus.

Nice to Haves:

• Experience with a high-growth SaaS company.
• Experience using Notion.
• Working knowledge of SQL.

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and are enthusiastic about making software toolmaking ubiquitous, we want to hear from you.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco, the estimated base salary range for this role is $190,000 - $220,000 per year.