Head of Communications at LegalZoom.com, Inc.

LegalZoom has been providing accessible and affordable online legal services for over 20 years. Since 2001, we’ve helped millions of customers launch, run, and grow their businesses, secure their intellectual property, and protect their loved ones with estate planning documents.

As the industry leader in business formations, innovation remains at the center of all we do. LegalZoom employees are creative thinkers and problem-solvers who thrive on collaboration and embrace diversity, equity, and inclusion. Together, we’re working to make a positive impact on the world.

Where we work
In an effort to foster a better work-life balance, LegalZoom is committed to a remote-first work environment. Our Austin, Beaverton, Frisco, LA Metro, and SF Bay Area offices allow our Zoomers to collaborate with teammates and offer special onsite events, lunches, and more.

This position is a remote position.

Overview

We are seeking an experienced and innovative Head of Communications, a highly visible and cross-functional role in the LegalZoom Marketing organization, to build a world-class team and develop a communications strategy that establishes LegalZoom as a champion of, and authority on small businesses, elevating the stories of the millions of entrepreneurs who use LegalZoom.

You will

1. Lead LegalZoom’s communications team, scaling the company’s corporate, product, and internal communications functions.
2. Work closely with LegalZoom’s CEO and senior executives across Marketing, Product, People, and other teams to set our communications objectives, define and shape the company’s core narratives, and tell stories that advance top-level company goals.
3. Work with media to drive mainstream awareness of important business and product milestones, our mission and brand, small business success stories, and other work that advances our reputation among key audiences in business, technology, etc.
4. Develop internal communications plans and strategies that build trust and alignment on company culture, values, vision, and LegalZoom’s business goals.
5. Manage our quarterly earnings process in partnership with our investor relations and finance teams.
6. Build the overall external platform strategy that utilizes our data and our leadership team, elevating LegalZoom as a key, authoritative voice on topics related to entrepreneurship and small businesses.
7. Partner with Marketing on creation and promotion of initiatives that bring to life our brand promise and advance our platform.
8. Other duties as assigned.
9. Occasional travel may be required as needed.

You have

1. 15+ years of experience, predominantly in leading in-house communications teams.
2. Expertise in (1) earned media and program strategy, as well as the expanding nature of communications work – from thought leadership to social media, paid placements, and other brand visibility programs; (2) supporting C-suite executives’ internal communications needs at a scaled company.
3. A track record of building consensus across teams and generating the support of leadership on critical company initiatives and cross-functional projects.
4. Proven experience working with media, with longstanding, productive relationships with national business, technology, consumer, local, and vertical press.
5. Curiosity and a command of data and how it can be used to uncover insights that advance company narratives.
6. Excellent writing and editing skills and an ability to communicate creatively and succinctly.
7. Passion for entrepreneurship and helping small businesses.
8. Remote employees should confirm that the internet service available has adequate bandwidth to support all work processes.

LegalZoom is a remote-first company and the national range for this role is $175,500 - $227,500. Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.

Benefits

• 401k, With Matching Contributions
• Short-Term/Long-Term Disability Insurance
• Plus other wellness benefits to include:
• Fringe lifestyle benefits up to $250

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program.