Head of Customer Engineering - Sonatus
Sunnyvale, CA 94085
About the Job
Sunnyvale, CA (Hybrid)Engineering /Full Time /HybridSonatus is a well-funded, fast-paced, and fast-growing company whose technologies and software help automakers build dynamic software-defined vehicles
With two generations of solutions already on the road with a top global OEM, our vehicle and cloud software solutions are at the forefront of the digital transformation of vehicles
The Sonatus team is a talented and diverse collection of technology and automotive specialists hailing from many of the most prominent companies in their respective industries.As the Sonatus “Head of Customer Engineering”, you will build and lead a Customer Engineering team that provides technical guidance to customers for both the Integration of Sonatus’ embedded and cloud software platforms and to overcome design challenges post integration. You will work cross functionally with software development and marketing to generate collateral for existing and new product offerings, and drive innovation by providing insightful feedback to other internal teams to continuously improve products and processes
The Customer Engineering team will support key customers directly and provide engineering expertise as needed throughout the sales process, having lab access to address the challenges associated with integrating Sonatus leading edge embedded firmware and cloud software products. Duties and ResponsibilitiesBuild a professional Customer Engineering team in the US, EMEA, and APAC which is responsible for making sure all new customers are enabled for a successful product rollout
Provide technology leadership and foster engineering excellence within the Customer Engineering Team
Technical ownership of issue resolution: Driving and directing internal teams and driving communication to customers directly and/or through FAE and sales teams as needed
Maintain close relationships with key accounts with visits as needed to ensure that the company’s products are meeting their requirements
Manage project-based contract and outsourced software development vendors.Prepare product training materials, best practice documentation, conduct product demos, develop POCs and product modifications as required for successful integration of Sonatus’ offerings
Review and follow-up on outstanding issues with the customer, work closely with cross functional teams and bring open issues to closure
Provide technical leadership in understanding of critical / blocking issues if any faced by customer and provide timely support with advice to unblock
Build strategic professional relationships across new and existing customers and act as a customer facing liaison responsible for identifying and developing strategic plans that improve the engagement level
Maintain Release Notes by documenting new services, fixes and setup configuration details. Qualifications and ExperienceStrong academic and technical software background in computer science and/or computer engineering
At minimum, a Bachelor’s in CS/CE is required, MS/PhD is preferred. 10+ years’ experience in customer facing software integration and support, preferably at the embedded level within the Automotive market
5+ yrs’ experience managing a team of customer facing applications/integration engineers Professional attitude with the ability to prioritize a dynamic list of multiple tasks, plan and prepare for customer meetings in advance, and work with minimal guidance and supervision
Entrepreneurial, open-minded behavior and can-do attitude
Think and act with the customer in mind! Independent and self-motivated Technical Hands-on Leader with a passion for software development
Executive presence and proven ability to communicate professionally with executive teams
Demonstrable success leading, inspiring, and empowering a high-performance team
Experience of working in a high growth environment with an appreciation of how the dynamics of growth affect corporate culture and in-place processes and systems.Technology RequirementsExperience with networking technologies such as Ethernet, TCP/IP, HTTP, etc
Understand how ECUs interconnect and work within a vehicle.Experience with network security and network monitoring tools Hands-on development and troubleshooting experience with embedded targets Solid programming experience in C++ Familiarity with software configuration management tools, defect tracking tools and peer review Experience with Embedded Linux, RTOS, Android, and/or other embedded operating systems Proficient in Python or other scripting languages Experience with automotive product development a plus (e.g
CAN, AUTOSAR, etc.) $200,000 - $270,500 a yearThe above salary range is a general guideline and represents a good faith estimate of what Sonatus ("Company") could reasonably expect to pay for a position
The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, geographic location and external market pay for comparable jobs
The Company reserves the right to modify this range in the future, as needed, as market conditions change.Consider being part of the Sonatus team and receive the following:Benefit Offerings includes:- Competitive compensation and equity program- Health care plan (Medical, Dental & Vision)- Flexible and Dependent Care Expense program- Retirement plan (401k)- Life Insurance (Basic, Voluntary & AD&D)- Unlimited paid time off per year- Hybrid office work-arrangement/flexibilityPerk Offerings include:- Complimentary lunches, snacks and beverages during on-site working days- Wellness benefit allowances (towards gym membership and fitness programs)- Internet reimbursement- Computer Accessory AllowanceEmployee Engagement Offerings:- Departmental team building and outings- Employee Referral Program- Culture/Employee Satisfaction Surveys - Feedback matters!- Peer Award Program (monthly)- Innovative Award Program (annual)Sonatus is a fast-paced and innovative company and are seeking team members who are passionate about making a difference
If you are ready to take your career to the next level, we highly encourage you to apply.To all recruitment agencies: Sonatus, Inc
("Sonatus") does not accept unsolicited agency resumes
Please do not forward resumes to our careers alias or other Sonatus' employees
Sonatus is not responsible for any fees associated with unsolicited activities.
With two generations of solutions already on the road with a top global OEM, our vehicle and cloud software solutions are at the forefront of the digital transformation of vehicles
The Sonatus team is a talented and diverse collection of technology and automotive specialists hailing from many of the most prominent companies in their respective industries.As the Sonatus “Head of Customer Engineering”, you will build and lead a Customer Engineering team that provides technical guidance to customers for both the Integration of Sonatus’ embedded and cloud software platforms and to overcome design challenges post integration. You will work cross functionally with software development and marketing to generate collateral for existing and new product offerings, and drive innovation by providing insightful feedback to other internal teams to continuously improve products and processes
The Customer Engineering team will support key customers directly and provide engineering expertise as needed throughout the sales process, having lab access to address the challenges associated with integrating Sonatus leading edge embedded firmware and cloud software products. Duties and ResponsibilitiesBuild a professional Customer Engineering team in the US, EMEA, and APAC which is responsible for making sure all new customers are enabled for a successful product rollout
Provide technology leadership and foster engineering excellence within the Customer Engineering Team
Technical ownership of issue resolution: Driving and directing internal teams and driving communication to customers directly and/or through FAE and sales teams as needed
Maintain close relationships with key accounts with visits as needed to ensure that the company’s products are meeting their requirements
Manage project-based contract and outsourced software development vendors.Prepare product training materials, best practice documentation, conduct product demos, develop POCs and product modifications as required for successful integration of Sonatus’ offerings
Review and follow-up on outstanding issues with the customer, work closely with cross functional teams and bring open issues to closure
Provide technical leadership in understanding of critical / blocking issues if any faced by customer and provide timely support with advice to unblock
Build strategic professional relationships across new and existing customers and act as a customer facing liaison responsible for identifying and developing strategic plans that improve the engagement level
Maintain Release Notes by documenting new services, fixes and setup configuration details. Qualifications and ExperienceStrong academic and technical software background in computer science and/or computer engineering
At minimum, a Bachelor’s in CS/CE is required, MS/PhD is preferred. 10+ years’ experience in customer facing software integration and support, preferably at the embedded level within the Automotive market
5+ yrs’ experience managing a team of customer facing applications/integration engineers Professional attitude with the ability to prioritize a dynamic list of multiple tasks, plan and prepare for customer meetings in advance, and work with minimal guidance and supervision
Entrepreneurial, open-minded behavior and can-do attitude
Think and act with the customer in mind! Independent and self-motivated Technical Hands-on Leader with a passion for software development
Executive presence and proven ability to communicate professionally with executive teams
Demonstrable success leading, inspiring, and empowering a high-performance team
Experience of working in a high growth environment with an appreciation of how the dynamics of growth affect corporate culture and in-place processes and systems.Technology RequirementsExperience with networking technologies such as Ethernet, TCP/IP, HTTP, etc
Understand how ECUs interconnect and work within a vehicle.Experience with network security and network monitoring tools Hands-on development and troubleshooting experience with embedded targets Solid programming experience in C++ Familiarity with software configuration management tools, defect tracking tools and peer review Experience with Embedded Linux, RTOS, Android, and/or other embedded operating systems Proficient in Python or other scripting languages Experience with automotive product development a plus (e.g
CAN, AUTOSAR, etc.) $200,000 - $270,500 a yearThe above salary range is a general guideline and represents a good faith estimate of what Sonatus ("Company") could reasonably expect to pay for a position
The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, geographic location and external market pay for comparable jobs
The Company reserves the right to modify this range in the future, as needed, as market conditions change.Consider being part of the Sonatus team and receive the following:Benefit Offerings includes:- Competitive compensation and equity program- Health care plan (Medical, Dental & Vision)- Flexible and Dependent Care Expense program- Retirement plan (401k)- Life Insurance (Basic, Voluntary & AD&D)- Unlimited paid time off per year- Hybrid office work-arrangement/flexibilityPerk Offerings include:- Complimentary lunches, snacks and beverages during on-site working days- Wellness benefit allowances (towards gym membership and fitness programs)- Internet reimbursement- Computer Accessory AllowanceEmployee Engagement Offerings:- Departmental team building and outings- Employee Referral Program- Culture/Employee Satisfaction Surveys - Feedback matters!- Peer Award Program (monthly)- Innovative Award Program (annual)Sonatus is a fast-paced and innovative company and are seeking team members who are passionate about making a difference
If you are ready to take your career to the next level, we highly encourage you to apply.To all recruitment agencies: Sonatus, Inc
("Sonatus") does not accept unsolicited agency resumes
Please do not forward resumes to our careers alias or other Sonatus' employees
Sonatus is not responsible for any fees associated with unsolicited activities.
Source : Sonatus
