Head of Customer Success - Los Angeles - Zen Educate Limited

Location: Los Angeles. We are growing our LA team, and want you to help build a high energy, hybrid office presence! With that in mind, we are looking for someone willing to come into our office 1-2 days a week, and travel to meet regularly with LA districts with which we partner.

Type: Full-Time

Salary: On-target earnings ranging from $120,000-$130,000 based on your experience, with a split between base and variable.

About Zen Educate: Zen Educate, a well-funded, hyper-growth scale-up with significant traction in the US and UK is rapidly expanding our team and looking for leaders to launch new US cities and regions. Join us in making an impact on the lives of students and teachers. At Zen, we help connect schools with temporary educators (substitute teachers, paraprofessionals, etc.) Our mission is to change the world of education recruitment and tackle teacher shortages. Our purpose-built platform dramatically improves system efficiencies using cutting-edge algorithms and a world-class user experience - schools save money, and teachers earn more!

This is your chance to join a high-growth tech startup on the ground floor and make a real difference. We are a collaborative company and your leadership will not only shape the future of Zen Educate in the US but also impact the wider education system.

Responsibilities:

1. Strategic leadership: Define your region's launch and growth strategy, setting and achieving ambitious revenue targets.
2. Define and set targets: Own the overall end-to-end delivery of a new city including planning, hiring, people management, launch, and everything in between.
3. Leading consistent revenue growth in your city: Own the strategy for how to achieve consistent month over month growth in your region.
4. Build a high performing team that gets better and better every single month: Your team of Account Managers are responsible for delighting schools, and increasing their usage of Zen Educate’s educators and software. Build and coach this strong commercial team to continuously improve service levels and usage in a particular geography.
5. Collaborate with other teams critical to your city and team’s success: Work hand in hand with Product to build the features and function that your school districts and educators need. Work closely with our Educator Onboarding team and Marketing to ensure you are onboarding the right number of educators at the right time to staff certain roles. Problem solve with Compliance to ensure Zen is meeting the compliance requirements of your state, city, and districts. Strategize with Sales to ensure we are launching in new districts within your city, and expanding revenue as a result.
6. Relationship Management: Foster strategic partnerships with education leaders and key district accounts.
7. Execution & Enablement: Own the execution and drive performance improvement of the logistics and operations of dispatching teachers and teaching assistants to work in schools by developing tools, processes, and systems.
8. Get your hands dirty: Like any true start-up, no two weeks will be the same and a general interest in ‘mucking in’ and just getting the job done is crucial.

What We Offer:

1. Career Progression: We are growing quickly. We are looking for someone ready and eager to progress quickly to higher levels of leadership, leading larger geographical teams quickly. As an early employee and a senior leader, you will play a significant role in shaping the company's strategy and direction, and enjoy these accelerated career growth opportunities as a result.
2. Social Impact: Join a company that is making a difference in education and positively impacting the lives of students and teachers.
3. Ownership: We expect everyone to ‘Act like an Owner’ as a core value so we make everyone an owner in the business with generous stock option grants.
4. Learning Environment: Thrive in an environment that prizes learning and growth to hone your skills as a professional with a dedicated focus on personal and professional development and mentorship from industry leaders.

What We're Looking For:

1. Top Performers: Startups are hard. We’re looking for relentless individuals with a proven track record of hitting/exceeding revenue targets.
2. Radical ownership: As a City Leader, you will need to wear many different hats in order to lead your team’s overall success and revenue growth. We’re looking for leaders who lean in and ask “What else is within my control to change?” when tackling problems and pursuing opportunities.
3. Mastery of managing a portfolio of customer accounts: At least 5 years in a Customer Success Manager or Account Manager role.
4. Passion for Education: Share our passion for positively impacting education.
5. Strong Bias to Action: Proven ability to act with urgency, and roll up your sleeves to do whatever is needed to get the job done.

What's in it for you?

• Mission-driven work that you will be proud and excited to talk about
• Fun-loving, tight-knit team solving a problem that makes a difference
• Competitive salary
• Ownership in the company through option grants
• 20 days of vacation & 9 federal holidays
• Health Insurance
• 401k

Diversity and Inclusion: At Zen, we strive to build a culture of equity and inclusion, where everyone is respected, valued and appreciated for their unique traits, experiences and perspectives. We are committed to creating a safe, inclusive and equitable environment where our team can thrive, regardless of age, ethnicity, race, gender identity, sexual orientation, socio-economic status, disability, religion or beliefs. We value our differences and believe that practices of Diversity, Equity and Inclusion help us create a fairer, more compassionate environment for all.

We welcome applicants with diverse backgrounds and different experiences and perspectives — just like the staff who teach through Zen and the children at the schools we work with. We believe in hiring the best people from the widest pool and creating an inclusive culture where people’s voices are heard and all our team can look forward to coming to work.

We are committed to building a team that reflects the diversity of our community and promoting an equitable and inclusive environment for all. We seek out diverse opinions, beliefs, and experiences because they collectively make us stronger; we’ve had former teachers, pilots, fundraisers, engineers, lawyers, marketers, social media experts and more join our team.