Head of Operations - Riverstone Logistics

Company Overview

Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry.

RLX provides final mile deliveries through dedicated and network models for various clients in over 26 states across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries.

Headquartered in Charlotte, North Carolina, RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States.

Position Summary

The Head of Operations will oversee the management of region-based operations and will be responsible for achieving optimum labor and the least amount of overhead and resource costs for their assigned operations. This role will oversee maximum efficiency in the design and output of processes and teams and ensure deliverables meet customer’s service needs and financial benchmarks. The Head of Operations will formulate and recommend policies and programs that guide the Company in maintaining, retaining, and growing its competitive position and profitability while directing activities so that approved deliverables are completed on schedule and within quality standards and cost objectives.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Providing day-to-day leadership and management that reflect the company’s core beliefs and purpose for the assigned region

• Manage district and location managers to ensure deliverables are achieved in a timely and cost-effective manner

• Execute deliverables to meet business goals and objectives, contributing to profitability

• Ensure the measurement and effectiveness of all internal and external processes; providing timely, accurate, and complete reports on the Company’s operating condition

• Executing the development, communication, and implementation of effective growth strategies and processes

• Foster a success-oriented, accountable environment within their profit centers

• Represent the Company by building and maintaining relationships with clients

• Ensure standards for quality, client expectations, and operator performance are maintained, utilizing cost-effective technology and processes to maximize production

• Develop, monitor, and report operating costs within functional areas; alert the VP of Field Operations to cost and labor overruns; and recommend and implement solutions

• Ensure deliverables meet needs, specifications, and quality standards

• Advise managers on labor issues such as safety, security, employee relations, scheduling, training, grievances, and the like; ensure managers and supervisors comply with company policies and administer practices fairly and equitably

• Effectively manage and maintain the budget while controlling expenses

• Maintain and monitor compliance standards for motor carriers within their respective region, account or area of responsibility

• Hire, train, develop and appraise staff effectively; take timely corrective action as necessary in accordance with company policies

• Stay current on information and technology affecting functional area(s) to foster innovation and ensure compliance

• Manage logistics services

• Perform other work-related duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor's degree in a relevant field of study, or equivalent combination of education and experience

• 5+ years of industry experience

• 5-7 years of experience managing multiple locations across a medium to large geographic region

• 5-7 years of experience in Final Mile Delivery, including managing operations and a network of Contract Carriers

• Direct responsibility for financial results in a district or regional operations role

• Knowledge of industry standards, human resources laws and regulations, and strong employee relations skills

• Proficient in PC applications with the ability to present functional specifications to IT department

• Ability to complete work accurately, thoroughly, and on time, with attention to detail

• Effective verbal and written communication skills with superiors, colleagues, and external stakeholders

• Ability to maintain a professional demeanor and foster constructive working relationships

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to remain stationary for long periods of time and to communicate effectively with coworkers and outside stakeholders in person, on the telephone and via email and other computer-related messaging. The employee is occasionally required to maneuver about the work areas and manipulate various objects. Occasionally the employee will be expected to move boxes and manipulate objects in various directions. This position may require extended work hours and travel.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Riverstone Logistics also complies with the Immigration Reform & Control Act and E-Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request.