Head of US Operations - YouLend

About Us

YouLend is the preferred global embedded financing platform for many of the world’s leading e-commerce sites, tech companies and payment services providers such as Amazon, eBay, Shopify, Mollie, Dojo, Paysafe, Just Eat Takeaway and Takepayments. Our software platform and APIs enable our partners to offer flexible financing products, in their desired branding, to their merchant base. With YouLend's AI-driven credit risk assessment solutions, more merchants and SMEs than ever can receive fast, flexible and affordable funding. We operate in 9+ geographies across the UK, EU and the US. YouLend has expanded to the US in 2022, and we are growing rapidly.

We believe that the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys, and we are building the solutions that will power that future.  

The Role:

You will be working closely with the VP of Operations to scale and improve our US Production Line. As our Head of US Operations, you will have full responsibility for the success of our Underwriting, Operations and Sales team. Your primary objective is to ensure that customers are served well (measured through Trustpilot and NPS), whilst ensuring conversion rates and funded amounts are high. In addition, you will work with stakeholders in Risk and Compliance to implement policies that achieve a good risk-return trade-off and compliance with local regulations.

The role requires strong analytical and problem-solving capabilities; as well as excellent people skills to communicate changes. In addition, it is expected that the candidate is able to work independently and proactively. This role will be targeted at improving the outcome, processes, and efficiencies across the core Production Line. In addition, you will be working closely with our Credit Risk, Compliance, and Technology team to identify policy and technological changes, which can drive a positive impact for YouLend.  

Requirements

• Take full ownership of making our US Production Line as efficient as possible, while delivering high conversion rates, partner service, and customer outcomes.
• Hire, train, and develop current and prospective team members to take on more responsibility in this new structure.
• This includes, but is not limited to: (1) drive forward KPI reporting and monitoring across the teams to deliver growth and efficiency and (2) identify process gaps and work with the team to close them.
• Drive operational efficiencies while improving quality of work and ensuring our processes and policies live up to increasing degrees of compliance.
• Identify automation and other improvement opportunities to further develop the process for delivering rapid financing to merchants.
• Work closely with your Credit Risk and Compliance teams to adapt and deliver on policies.

The ideal candidate will have the following skillset:

• A strong track record of managing people (ideally +20) and mentoring your direct reports.
• 2+ years’ experience at a high-growth tech company or top strategy consulting firm.
• Project management experience from fast-paced environment like start-ups, scale-ups, etc.
• Strong problem solving and analytics, e.g. through MS Excel and tools like PowerBI.
• Excellent communication: written and verbal.
• Excellent change management handling.
• Experience of mass data manipulation through SQL, Python, R, etc. would be useful.
• You will be proactive, take ownership, and act with urgency.

Benefits

We offer comprehensive benefits package that includes:

• Health Care Coverage. Youlend covers 80%; employee contribution is 20% of the premium.
• Medical Plan (medical insurance and prescription drug coverage)- Choice of 5 different plans through United Healthcare.

• Dental plan coverage

• Vision plan coverage

• Benefits can be for: Employee only; Employee & Spouse; Employee & Child; Employee & Family

• Retirement - 401K match. Employee match $1 for $1 up to 5% of salary.

• Basic Life & AD&D Insurance.

• International travel insurance covered if traveling abroad for work purposes.

• Paid Time Off (PTO)- 20 working days (4 weeks) + US public holidays

• Paid Office Parking

Why join YouLend? 

At YouLend, we are actively creating an equitable and inclusive environment for every YouLender to thrive. We champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion process are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.