Health Care Operations Assistant Manager - Planned Parenthood of Orange and San Bernardino Counties
San Bernardino, CA 000092408
About the Job
Planned Parenthood of Orange and San Bernardino Counties has a full-time opportunity for a Operations Assistant Manager, San Bernardino County .
To assist in supporting the Operations Team in directing a comprehensive service program to ensure high quality primary and reproductive health care services in San Bernardino County. This position will stay informed and involved and will help with the daily patient flow of the health centers while assisting in the daily operations to comply with organization policy and meet or exceed projected health center goals. The Operations Assistant Manager assumes coverage and overall responsibility for the center’s operations in the absence of any of the Health Center Management Team.
At PPOSBC, we understand the importance of a well-rounded benefits program and are dedicated to providing you with unique benefits that meet the needs of you and your family. We are proud to offer a range of plans that help protect you in the case of illness or injury including:
- A competitive benefits package including medical, dental, and vision coverage for you and eligible dependents, life insurance, and long term disability.
- Benefits coverage starts after one full month of employment!
- Generous vacation, sick, and holiday benefits!
- Generous 401(k) matching contributions and more!
- To view our detailed benefits guide, please visit our career site at www.pposbccareers.org
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Work Experience:
- Minimum of two (2) years of experience in a health, medical, or social service setting. Reproductive, managed/primary health care, and/or abortion services experience preferred.
Supervisory Experience:
- Demonstrated ability as an effective leader, including coaching and team-building skills.
- Strong written, verbal, and interpersonal skills.
- Budgeting experience.
- Excellent strategic planning skills.
- Must be self-motivated and have the ability to work without direct supervision.
- Minimum of one (1) year demonstrated supervisory experience preferred.
- Minimum of one (1) year of PPOSBC experience (internal preferred).
Other Requirements:
- Team builder and ability to utilize team skills effectively.
- Excellent written and verbal communication skills.
- Accuracy and attention to detail.
- Ability to relate to diverse communities.
- Maintain professional demeanor at all times.
- Able to work flexible hours and weekends.
Agency Standard Requirements:
- Strong commitment to quality healthcare and excellent customer service is required.
- Must thrive in a fast-paced, rigorous environment with changing priorities.
- Ability to meet deadlines and work under pressure.
- Must demonstrate high-level computer skills, including Microsoft Word, Excel, and Outlook. Electronic medical records experience may also be required.
- This position requires travel to other sites and locations; if using a personal vehicle to meet this requirement, a valid CA driver’s license and current auto insurance in compliance with the minimum requirements of CA vehicle code are required.
- Abortion patients are cared for at each of our health centers and in part through the administrative, support, and other non-clinical services provided at all PPOSBC locations and by all PPOSBC employees, and supporting these critical services is an essential job duty and fundamental responsibility of all employees.
Essential Functions: Essential functions encompass the required tasks, duties, and responsibilities performed as part of the job and the reason the job exists.
- Assist Health Center Management Team with scheduling staff to ensure appropriate staff coverage due to unscheduled absences and ensure schedules are opened 3 months in advance.
- Assist in identifying health center operational barriers and communicating them to Operations Manager.
- Assist in coordinating appropriate health center coverage and attendance during all health center staff meetings such as Annual PS Meetings, Quarterly Meetings, PC Staff Meetings, etc.
- Participate in clinical/client/patient services management team meetings and interdepartmental meetings as assigned Operations Manager.
- Work cooperatively with the Health Center Management and Operations Manager to maintain maximum communication and support between health center staff, patients, and administration,
- Represent as liaison between Administration and Health Center Staff.
- Assist in creating and monitoring Health Center Manager’s training calendars for San Bernardino County.
- Assist in tracking and filing quarterly health center reports, including one-on-ones, health center observations, and all health center logs, to meet San Bernardino County standards.
- In conjunction with the Health Center Float Management Team and Operations Team, ensure appropriate daily management coverage in all health centers and cover as needed.
- Assist the Health Center Management Team and Patient Services Administration in implementing new services, policies, and protocols.
- Assist in ensuring meeting standards in compliance and facilities.
Health Center Coverage as Needed:
- Act as a “Flow Facilitator” and continually monitor schedules to improve patient wait times and customer service.
- Communicate any changes, new processes, and weekly updates information in a daily morning huddle. Notes are to be completed daily and sent out to all Health Center staff.
- Review and manage any health center discrepancies and follow up as needed.
- Responsible for management and non-direct patient care-related services in the Health Center. Assist in overseeing a full range of services, including but not limited to reproductive health care, primary care, managed care, and abortion services.
- Assist in onboarding the areas of personnel policies and procedures, medical procedures, statistical and record-keeping requirements, inventory procedures, office and equipment maintenance, Risk Management, Quality Assurance, Illness & Injury Policies & Procedures, CLIA Guidelines, and emergency procedures, and on-going training/updates as required.
Non-Essential Functions:
- Other duties as assigned.
PHYSICAL REQUIREMENTS:
The physical requirements of this position are identified below. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
CORE COMPETENCIES – WE CARE:
- Welcoming: Anticipates customer requirements and gives high priority to customer satisfaction and service. Handles problems quickly and efficiently. Maintains a pleasant, positive and professional approach. Embraces opportunities to help team members, stakeholders, and other departments.
- Equitable: Creating equitable access and opportunity for all through education, practicing inclusive behavior, elevating others’ voices, creating spaces for honest conversation, and listening without judgment. Values and uplifts our collective diversity within in our agency.
- Confidential: Respects the information shared by our patients, employees, and vendors and maintains appropriate confidentiality. Follows all policies and laws that protect private & privileged information.
- Accessible: Is available and approachable to others, open-minded, fair and non-defensive. Appreciates constructive feedback and is a team player. Demonstrates good listening skills.
- Respectful: Values diversity and treats everyone with dignity and courtesy. Dependable and courteous of other people’s time and commitments.
- Empathetic: Demonstrates interest and understanding in other people’s feelings, attitudes and reasoning. Maintains an open and non-judgmental demeanor that is patient, flexible, and understanding.
