Health Center Co-Manager - Victorville HC, CA - VV

Planned Parenthood of Orange and San Bernardino Counties has a full-time opportunity for a Health Center Co-Manager in Victorville, CA.

The Health Center Co-Manager, in partnership with and support of the Senior Health Center Co-Manager and Area Director, assumes overall responsibility for the center’s operations in the absence of either. The Co-Manager will be primarily responsible to monitor patient flow. The Co-Manager will also monitor patient satisfaction and address patient concerns as they arise. The Co-Manager will coordinate with the health center staff to ensure outstanding customer service and efficiency in clinical service delivery to all patients. The Co-Manager will also direct the delivery of the full range of the reproductive health care services and primary care services we offer.

At PPOSBC, we understand the importance of a well-rounded benefits program and are dedicated to providing you with unique benefits that meet the needs of you and your family. We are proud to offer a range of plans that help protect you in the case of illness or injury including:

• A competitive benefits package including medical, dental, and vision coverage for you and eligible dependents, life insurance, and long term disability. 
• Benefits coverage starts after one full month of employment!
• Generous vacation, sick, and holiday benefits!
• Generous 401(k) matching contributions and more!
• To view our detailed benefits guide, please visit our career site at www.pposbccareers.org

Responsibilities

Essential Functions: Essential functions encompass the required tasks, duties and responsibilities performed as part of the job and the reason the job exists.

• Act as a “Flow Facilitator” and continually monitor schedules to improve patient wait-times and customer service.
• Hold staff accountable to specific measurable customer service standards (e.g. through annual performance monitoring and implementing corrective action plans when customer service expectations are not being met).
• Will ensure appropriate health center coverage with management in conjunction with the Health Center Senior Co-Manager and Area Director.
• Responsible for building and updating health center schedules to ensure optimal patient access to care
• Lead health center efforts to achieve established goals for volume and wait times.
• Communicate any changes, new processes and weekly updates information in a daily morning huddle. Notes are to be completed daily and sent out to all health center staff.
• Review and manage discrepancies with documentation and billing as they negatively impact health center reimbursements for services rendered.
• Responsible for management and non-direct patient care related services in the health center. Oversee a full range of services including but not limited to reproductive health care, primary care, managed care, abortion and prenatal services.
• Participate as an active member of the clinical and patient services management team, which may include education programs, committees, conferences and meetings as required.
• Work cooperatively with the Health Center Senior Co-Manager, Area Director and center staff to maintain maximum communication and support between health center staff, patients and administration.
• Work in conjunction with the Health Center Senior Co-Manager, Area Director, Patient Services Administration and staff to implement new services, policies and protocols.
• Assure health center’s compliance with the Organization’s State and Federal Regulations by monitoring protocol compliance and service delivery. Will report any compliance deficiencies to Senior Co-Manager.
• Monitor staff training and deploy staff in the scheduling of appointments for family planning, primary care and abortion services.
• Assist the Health Center Co-Manager with scheduling staff to ensure appropriate staff coverage due to unscheduled absences. Will be responsible for the Administrative Medical Assistant schedule.
• Orient and monitor new staff training during their three (3) month orientation period.
• Will complete the Administrative Medical Assistant chart audits as scheduled & discuss performance and review audit results with the employee.
• Coaches, develops, educate and holds accountable direct reports. Completes One on One quarterly meetings with the Administrative Medical Assistant.
• Available to travel to other health centers for coverage as needed

 Non-Essential Functions:

• Other duties as assigned.

PHYSICAL REQUIREMENTS:

The physical requirements of this position are identified below. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

CORE COMPETENCIES – WE CARE:

• Welcoming: Anticipates customer requirements and gives high priority to customer satisfaction and service.  Handles problems quickly and efficiently.  Maintains a pleasant, positive and professional approach. Embraces opportunities to help team members, stakeholders, and other departments.
• Equitable:Creating equitable access and opportunity for all through education, practicing inclusive behavior, elevating others’ voices, creating spaces for honest conversation, and listening without judgment.  Values and uplifts our collective diversity within in our agency.
• Confidential: Respects the information shared by our patients, employees, and vendors and maintains appropriate confidentiality.  Follows all policies and laws that protect private & privileged information.
• Accessible: Is available and approachable to others, open-minded, fair and non-defensive.  Appreciates constructive feedback and is a team player.  Demonstrates good listening skills.
• Respectful:  Values diversity and treats everyone with dignity and courtesy.  Dependable and courteous of other people’s time and commitments.
• Empathetic: Demonstrates interest and understanding in other people’s feelings, attitudes and reasoning.  Maintains an open and non-judgmental demeanor that is patient, flexible, and understanding.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong commitment to quality healthcare and excellent customer service.
• Ability to delegate to and empower staff effectively.
• Team builder and ability to utilize team skills effectively.
• Excellent written and verbal communication skills.
• Accuracy and attention to detail.
• Ability to relate to diverse communities.
• Maintain professional demeanor at all times.
• Computer skills.
• Ability and willingness to travel to and visit other health centers and attend meetings.
• Availability to work flexible hours and weekends. 

Minimum Work Experience:

• BS/BA degree preferred or two (2) years+ experience in a health, medical or social service setting.
• Reproductive, managed/primary health care and/or abortion services experience may be required.

Supervisory Experience:

• Demonstrated ability as an effective leader, including coaching and team-building skills.
• Strong written, verbal and interpersonal skills.
• Must be self-motivated and have the ability to work without direct supervision.
• Minimum of one (1) year demonstrated supervisory experience required. 

Agency Standard Requirements:

• Strong commitment to quality healthcare and excellent customer service is required.
• Must thrive in a fast-paced, rigorous environment with changing priorities.
• Ability to meet deadlines and work under pressure.
• Must demonstrate high level computer skills including; Microsoft Word, Excel and Outlook.
• Electronic medical records experience required.
• This position requires travel to other sites and locations; if using a personal vehicle to meet this requirement, a valid CA driver’s license and current auto insurance in compliance with the minimum requirements of CA vehicle code are required.
• Abortion patients are cared for at each of our health centers and in part through the administrative, support, and other non-clinical services provided at all PPOSBC locations and by all PPOSBC employees, and supporting these critical services is an essential job duty and fundamental responsibility of all employees.