Health Home Care Coordinator - Catholic Charities of Buffalo

Catholic Charities is seeking a full-time Health Home Care Coordinator for our Care Coordination Services Department through CHHUNY Children's Health Home Care.

Catholic Charities is a non-profit organization that offers an array of programs that strive to empower individuals, children and families. Catholic Charities of Buffalo, NY, is the most comprehensive human service provider serving the eight counties of Western New York with dozens of programs at 40+ professionally staffed locations. Our programs include comprehensive counseling services for all ages, basic emergency assistance including operating 8 food pantries, mental health services, chemical dependency treatment, educational and job readiness services, services to older adults, marriage counseling, immigration and refugee assistance and a variety of programs that address prevention and treatment of a number of family issues.

• 14+ paid holidays for FT
• 25 PTO days a year
• Comprehensive health, dental & vision coverage
• Flexible Spending Account option
• Health Savings Account when elect a high deductible health plan
• Free Employee Assistance Program (EAP)
• 403B Retirement Plan - (may join after first pay period) with employer contribution after six months

JOB SUMMARY:

Coordinates both the recruitment of children identified with chronic physical and behavioral health conditions and the delivery of person-centered culturally sensitive New York State Health Home Care Management services for youth and families within Western New York. Care Managers work as part of a multidisciplinary team of providers to ensure youth and families have access to needed services to increase wellness self-management and reduce avoidable emergency room visits and/or hospitalizations.

ESSENTIAL FUNCTIONS:

• Knows and exemplifies Catholic Charities' and Encompass Health Home's mission, vision, guiding principles, policies and procedures.
• Exemplifies and promotes service delivery with high ethical standards and regulations, consistent with Catholic Charities of Buffalo (CCB), NYS DOH, the NYS Justice Center, Encompass Health Home, and Council on Accreditation policies and procedures (including, mandatory background checks and onboarding requirements, Employee Policy & Procedures, Standards, Confidentiality, Client Rights, Transportation Policies and Procedures, Home Visit Safety, Reimbursement Procedures, Corporate Compliance Policies).
• Understands and adheres to Catholic Charities of Buffalo's Care Management program policies and procedures, (including, mandatory background checks and onboarding requirements, Employee Policy & Procedures, Standards, Confidentiality, Client Rights, Transportation Policies and Procedures, Home Visit Safety, Reimbursement Procedures, Corporate Compliance Policies).
• Employs a culturally sensitive, person-centered planning approach to service delivery
• Maintains regular and substantial home/community-based contact with families
• Conducts timely comprehensive assessments of youth and family strengths and needs as required.
• Advocates for and develops family self-sufficiency plans (with clearly defined goals and objectives) targeting assessment results, and utilizing natural and community services (e.g. benefits, medical, behavioral, residential, health and wellness activities, etc.)
• Develops and updates service strategy care plans and conducts timely routine Interdisciplinary Team Meetings with all relevant service providers to facilitate coordination of services via an integrated care approach.
• Works with Care Manager Supervisor to identify and develop an inventory of resources to meet the needs of families.
• Completes and maintains client records and required documentation in accordance with Catholic Charities, NYSDOH and Medicaid standards, including timeliness & comprehensive content, to enable third party reimbursement.
• With the Care Management team, develops, implements, and complies with CCB's Performance Quality Improvement (PQI) processes, activities and initiatives.
• Tracks service provision, output, outcome, and youth & family satisfaction in adherence of CCB's Care Management program and Encompass Health Home contract.
• With Care Management team, develops and implements strategies to raise family and community awareness about CCB's Care Management program and Encompass Health Home. Leverage CCB's services (e.g. programs serving youth and families; PR/Communications- social media and webpage promotion) to foster intra-agency collaboration, as well as to strengthen external collaborations.
• Represents Catholic Charities of Buffalo, the Care Management program and Encompass Health Home in the community and with other service providers
• Adheres to CCB's professional development requirements, including participation in regularly scheduled individual supervision and CCB Care Management team meetings, completion of CCB's agency, NYSDOH and program-required trainings (including Relias), participation in CCB agency and community events/activities & other agency meetings as directed, active contribution to relevant Catholic Charities' committees and participation in other assigned activities.
• This role has the opportunity to be hybrid.
• Performs other job-related activities as assigned

ACCOUNTABILITIES/SUPERVISORY RESPONSIBILITIES: Accountable to the Care Supervisor and Senior Care Manager

MINIMUM QUALIFICATIONS:

EDUCATION: Bachelor's degree in health or human service field, including Nursing, Social Work, Psychology, Community Mental Health, or related field.

EXPERIENCE: A minimum of two years of experience in a healthcare or behavioral health setting working with vulnerable populations. Written and oral fluency in English required.

KNOWLEDGE, SKILLS AND ABILITIES:

• Demonstrated interpersonal and communication (oral and written) skills, including ability to develop youth/family care plans with well-defined goals and objectives.
• Ability to interact with diverse people including health home members, their families, and community service providers.
• Demonstrated agility, initiative and ability to work independently and efficiently (effective organizational and time management skills).
• Adaptability with regard to scheduling, service location, travel, and responding to family needs.
• Ability to promptly implement service improvement strategies.
• In-depth familiarity with community health, behavioral health and social services systems, organizations and resources.
• Strong working knowledge of psychiatric rehabilitation, chronic medical conditions and pharmacology.
• Fluent in various computer applications (e.g. Word, Excel), including but not limited to electronic health records; Experience with Netsmart preferred.
• CANS-NY certification & familiarity preferred.
• Bi-lingual ability preferred.

SPECIAL REQUIREMENTS:

• Requires travel- must possess valid NYS driver license and agency-required level of auto insurance coverage and be able to travel frequently within the eight county WNY region.

Apply today at: ccwny.applicantpro.com/jobs

Catholic Charities is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Catholic Charities will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of the business.