ALTA IT Services is staffing a Healthcare Customer Support Specialist to support a leading health insurance customer. The individual is responsible for ensuring that members are getting their problems resolved quickly and efficiently. Accurately updating members information in a timely manner. This is a great role for the holidays, as it’s a 3-month contract. You must reside in one of the following states: D.C., MD, or VA.

Pay: $23.75/HR
100% remote
Orientation onsite in D.C. or Baltimore, MD
Must have healthcare experience and customer service


Responsibilities:

• Operate on multiple computer applications to assist call.
• Contribute towards the Center's achievement of providing exceptional customer service.
• Provide, accept and act on performance feedback from peers, business partners, leadership and customer survey results
• Focus on and demonstrate customer- centered goals and objectives
• Demonstrate willingness to learn and effectively apply new skills/techniques as customer expectations change
• Complete projects in established timeframes, as deemed necessary
• Maintain and recognize cultural differences/sensitivity
• Other tasks as assigned.
• Maintain and recognize cultural differences/sensitivity.
• Accurately enrolling members in a timely manner.
• Make changes to membership records, research and resolve enrollment system discrepancies.
• Identify any abnormalities with the members plan.