Health Management Technician - Morongo Basin Healthcare District

Summary As a member of the Morongo Basin Healthcare District (MBHD) team your mission is to improve the health and wellness of the communities we serve. You are expected to demonstrate the values of Commitment, Collaboration, Accountability, Dignity, and Integrity in all aspects of your employment. You are responsible for your safety and the safety of patients, visitors and coworkers. You will be required to interact with patients, the public, co-workers and management in fulfilling your mission.

In your role as Health Management Technician, you will report to the Health Management and Education Manager. Your responsibilities will include assisting physicians, and nurse practitioners in the care of patients in a family practice/primary care environment.

Duties

• Perform chart prep activities per current checklist in advance of patient visit to ensure complete records available
• Assist in ensuring previous test results and procedure results are present and documented accurately in the EMR
• Welcome patients by greeting them in person or on the telephone
• Verify patient information by interviewing patient, recording medical history, confirming purpose of visit
• Follow established protocols for assisting patients and clinicians with varying patient visit types
• Perform preliminary physical tests, including but not limited to; take blood pressure, weight and temperature; document patient history summary
• Evaluate need for and perform appropriate health screening and questionnaires
• Record and reconcile current medications and allergies
• Document all information accurately and completely in the electronic medical record.
• Notify provider of needed screenings and assist provider with patient examination or procedure as directed
• When appropriate, provide, monitor, log and document patient immunizations as ordered by the provider, and within the scope of MA practice. Ensure two-person verification of all immunizations prior to giving and signing off
• As directed by provider, provide educational information to patients and instructions, answering questions
• As directed by provider, and following established protocols, facilitate patient connection to a Community Health Worker when needed
• Clean and restock patient examination rooms between patient use in compliance with infection control standards
• Assist with follow-up on referrals and communicate with referrals team
• Follow-up on the status of all post-visit orders; communicate with the patient to assist with completion of orders if needed. If a Community Health Worker is assisting the patient, liaise with them to ensure coordinated patient approach
• Keep equipment operating by following operating instructions, maintaining supplies and reporting issues
• Secure patient information and maintain patient confidence by completing and safeguarding medical records, keeping patient information confidential

Physical Demands

The physical demands described below are representative of those that must be met by you to successfully perform the essential functions of this job with or without a reasonable accommodation. You are required to notify management of any limitations or restrictions that may alter your ability to perform the essentials of the position you hold.

You may be required to occasionally lift and/or move up to 40 pounds. You will be required to travel within the service area. You will regularly stand and walk for long periods of time; sit at a keyboard or telephone; and interface with others effectively. You will be occasionally required to stoop, kneel, crouch, or crawl.

Education and Experience required

• High School Diploma or equivalent
• 2 years experience assisting patients in a clinical setting
• Successful completion of a Medical Assistant training program recognized by the state of California
• Certification/Registered Medical Assistant
• BLS (American Heart Association)