Health Services Supervisor - LEGOLAND Parks

Job Title:
Health Services Supervisor

Scope:

• Serve as the Health Services Supervisor for a resort theme park with over 1,000 employees and 2 million guests annually.
• Lead health services operations, reporting directly to the Head of Health & Safety.
• Supervise a team of 5 full-time and up to 20 part-time medics (EMTs and paramedics), providing essential first aid to guests and employees.
• Administer the Workers' Compensation program.

Main Responsibilities

1. Lead Health Services Operations

We Care

• Schedule staff to ensure seamless guest and employee care, balancing labor within budget constraints.
• Maintain appropriate appearance and guest-friendly environments in all First Aid Stations.
• Ensure proper maintenance and storage of equipment and supplies to support safe operations.
• Implement the resort's Bloodborne Pathogen Program, ensuring a safe workplace.

Own Your Craft

• Maintain and update Health Services SOPs, ensuring they reflect the latest standards.
• Coordinate interviews and hire talented, dedicated individuals to build a strong team.
• Oversee accurate medical documentation and recordkeeping processes, contributing to operational excellence.
• Assist with General Liability claims through organized, responsive follow-up.

2. Supervise the Health Services Team

Go Together

• Ensure the team meets training requirements, guiding new hires through a robust training program.
• Foster open communication by updating staff on procedural and operational changes.
• Plan and conduct team meetings and training sessions to build team cohesion and continuous learning.
• Enforce policies with fairness and ensure all team members are accountable to high standards.
• Audit opening/closing duties and vehicle checks, ensuring smooth, compliant operations.

Enjoy The Ride

• Create and implement engagement activities and incentives, celebrating team accomplishments and fostering motivation.
• Support staff well-being by providing opportunities for growth and professional development.

3. Administer the Workers' Compensation Program

Drive and Discover

• Ensure the timely and accurate filing of workers' compensation claims and efficient processing of all related documentation.
• Communicate effectively with adjusters and partner with department leadership to address injured employee needs.
• Identify opportunities for process improvements, enhancing efficiency and accuracy.

We Care

• Partner with department leadership to understand and enforce any physical restrictions for injured employees, ensuring their well-being while maintaining operational productivity.

4. Other Duties as Assigned

Take on additional responsibilities as needed to support the health and safety of the resort, embodying the spirit of teamwork and leadership.

Qualifications & Experience:

Background and Experience

1. Must be a graduate of a State-accredited or recognized EMT/paramedic program and possess a current Florida and/or national certification in good standing.
   (Own Your Craft) — Your expertise in the medical field is the foundation for exceptional care.

2. Requires Basic Life Support for Healthcare Providers (BLS).
   (Drive and Discover) — Stay at the forefront of health care, ensuring that you can respond to emergencies swiftly and confidently.

3. Requires a minimum of 3 years of BLS experience in a field or clinical environment. 5+ years' experience is highly desirable.
   (Own Your Craft) — Your depth of experience ensures the delivery of high-quality, effective services.

4. Previous supervisory experience is preferred.
   (Go Together) — Lead and collaborate with a dynamic team, fostering an environment of mutual support and growth.

5. Experience working as a paramedic or EMT on an ALS unit or in regular shifts on a CCT unit is preferred.
   (Drive and Discover) — Bring your advanced care experience to contribute to innovative health services.

6. Theme park medical experience is highly desirable.
   (Enjoy The Ride) — Use your unique experience in this fast-paced, guest-oriented environment to enhance both guest and employee well-being.

7. Work in a medical environment with children is highly desirable.
   (We Care) — Compassion for all guests, especially vulnerable populations like children, is central to our mission.

8. Bachelor’s degree is preferred.
   (Own Your Craft) — Academic achievement supports your growth and leadership in health services.

Ability to:

1. Operate a computer using word processing and other Microsoft Office applications (Outlook, Teams, PowerPoint, etc.).
   (Drive and Discover) — Embrace technology to streamline operations and improve communication.

2. Interpret medical documents with the ability to understand medical terminology.
   (Own Your Craft) — Your understanding of medical terminology allows you to maintain precise, effective documentation.

3. Work independently and exercise sound judgment within established guidelines.
   (We Care) — Act decisively, balancing autonomy with the need to ensure safety and well-being.

4. Understand and properly use workers' compensation terminology.
   (Go Together) — Collaborate effectively with department leadership and adjusters, ensuring employees receive the care they deserve.

5. Prepare clear, concise, and accurate reports and correspondence.
   (Own Your Craft) — Precision in documentation reflects your professionalism and ensures seamless operations.

6. Organize and maintain office and specialized claims files.
   (Drive and Discover) — Keep the administrative side of health services running smoothly, improving efficiency and accuracy.

7. Communicate clearly and effectively, both orally and in writing.
   (Go Together) — Strong communication is key to successful teamwork and collaboration across the resort.

8. Handle sensitive situations with compassion, tact, and confidentiality.
   (We Care) — Treat all employees and guests with dignity, ensuring confidentiality and sensitivity at every step.

9. Establish and maintain effective working relationships with the Head of Health & Safety, insurance adjusters, medical offices, department leaders, and others.
   (Go Together) — Build strong partnerships that contribute to a safer, more supportive workplace.

Other Requirements:

1. Must be willing to work flexible hours, including early mornings, evenings, holidays, and weekends to support park operations.
   (Enjoy The Ride) — Adaptability helps create an enjoyable experience for guests and smooth operations for employees.

2. This is a full-time salaried position requiring a minimum of 40 hours per week. Hours and days may vary based on operational needs.
   (Own Your Craft) — Commit to maintaining a high level of professionalism and dedication to the role.

3. Must have a valid driver’s license and a safe driving record.
   (Drive and Discover) — Your commitment to safety ensures you can respond quickly and efficiently when needed.

4. Must pass a pre-employment drug screen and background check.
   (We Care) — Safety starts with ensuring a trustworthy and reliable health services team.

Employees:

Employees are responsible for the safety of themselves, their colleagues, and guests, in line with Group Policy (HS001) and the law.
(We Care) — Everyone is accountable for following safe working procedures and using equipment for which they are trained. Where incidents occur, they must be reported to a line manager, and employees are expected to cooperate with investigations as appropriate.

Your Adventure Awaits!

At Merlin Entertainments North America, we believe in not just rewarding your work but enhancing your journey with an exhilarating array of benefits that go beyond the ordinary. Get ready for a ride of a lifetime as we unveil the extraordinary perks waiting for you!

Your Benefits Odyssey Begins Here:

 Competitive Salary:

• Brace yourself for a salary that not only recognizes your talents but propels you to new heights.

️ Generous PTO:

• Time off is your passport to recharge. Enjoy a generous PTO policy to explore, relax, and rejuvenate.

‍⚕️ Affordable Health Plans:

• Dive into the comfort of affordable medical, vision, and dental plans that prioritize your well-being.

 Global Access Pass:

• Picture this – free entry to all Merlin attractions worldwide! Your golden ticket extends to family and friends, unlocking a world of wonder.

️ Secure Your Future:

• Safeguard your legacy with company-paid life insurance – because we care about your peace of mind.

 401(k) Matching Plan:

• Your financial goals are important. Benefit from our 401(k) matching plan to help you build a secure future.

 Continued Growth:

• Joining Merlin isn't just a job; it's a thrilling expedition. Expect continuous growth in an exciting, global organization that values your journey.