Healthcare Benefits Rep - Cary, NC - CornerStone Staffing

CornerStone Staffing is looking to fill over 20 positions for Patient Access and Benefit Verification Representatives in Cary, North Carolina. The ideal candidates will have experience with benefits investigation, claims processing, and copay assistance. Join a leading specialty pharmacy that focuses on rare disease and cancer treatments. Apply today!!

Location:Cary, North Carolina (100% On-Site)

Pay:$20.40/hr

Schedule:Monday Friday *available for shift between 8am - 8pm EST | flexible for OT & Weekends

**Training schedule is 8AM - 5PM for 4 weeks; after training you will be given a work schedule **

Essential Duties and Responsibilities:

TheCustomer Support Representativeis an important role in the Pharmacy Operations and is responsible for handling inbound and outbound pharmacy calls, scheduling refill deliveries when needed and directing calls to appropriate personnel. The ideal candidate is a well-spoken, enthusiastic, and organized person with the ability to provide high level of customer service to our patients, clinicians, and clients.

Essential Duties and Responsibilities

• Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.

• Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner

• Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.

• Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral

• Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.

• Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate

• Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient s safety

• Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)

Qualifications/Requirements:

• High school diploma required

• 1+ year of experience in benefits verification, claims, copay, or pharmacy

• 1+ year of data entry experience (creating profiles, medication knowledge)

• Pharmacy experience preferred

• Strong communication skills

• Flexible schedule

• Attention to detail

• Must be willing to take a typing test

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