Healthcare Call Center Representative at TEKsystems
Tempe, AZ 85280
About the Job
Are you passionate about helping others and navigating the complexities of healthcare? Join our dynamic team at our brand-new location in Tempe! If you excel in customer service and thrive in a fast-paced environment, this is the perfect opportunity for you.
Description:
- Inbound healthcare contact center representative role.
- Manage phone and message inquiries from patients and their care partners, including insurance, billing inquiries, and appointment management.
- Navigate or learn all things healthcare, including medical records, authorizations, referrals, and coordinating care among members’ care partners like pharmacies, testing laboratories, specialists, and insurance.
- Collaborate with providers and other operations team members to complete urgent tasks.
- Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication) in all patient interactions to ensure a positive virtual experience.
- Master our technology suite including Slack, Google Suite, Zoom, and our Electronic Medical Record System, to interact with team members and patients and complete daily work.
- Contribute to team development through rounding, attending team huddles, participating in team problem solving, and supporting in-office providers with ad hoc tasks.
What You’ll Do:
- Handle Inquiries: Manage phone and message inquiries from patients and their care partners.
- Assist with Healthcare Needs: Help with insurance, billing inquiries, appointment management, medical records, authorizations, and referrals.
- Use C-I-CARE: Ensure every patient interaction is positive and effective.
What You Bring:
- Experience: Minimum 1 year in a high-volume contact center and 1 additional year in customer service, or 2 years in patient-facing healthcare roles.
- Strong Communication: Excellent written and verbal communication skills, including impeccable phone manners.
- Multitasking Abilities: Proficient in handling multiple tasks simultaneously.
Skills:
- Scheduling appointments, call center, medical record, patient registration, patient access, customer service, medical terminology, medical billing, medical claim, insurance verification, EOB, ERB, medical records, prior authorization.
Why You’ll Love It Here:
- Competitive Pay: Start at $19.25/hr with a bump to $20.00/hr when you go permanent. Plus, enjoy a 1.25x shift differential for hours worked Mon-Fri 6pm-7am and all day Saturday and Sunday, making your pay $24.06/hr during these times.
- Great Benefits (Upon Full-Time Conversion): Medical, Dental, Vision plans, free One Medical memberships, and more.
- Work-Life Balance: Paid sabbatical after 5 and 10 years, PTO cash outs, and pre-tax commuter benefits.
- Supportive Environment: Employee Assistance Program for stress, anxiety, financial planning, and legal issues.
- Growth Opportunities: 401K match, life insurance, and disability insurance fully covered.
Work Environment:
- High Volume: Handle a high volume of inbound calls and tasks between calls.
- Training: Intensive 5-week classroom-style training with 100% attendance required.
- Shifts: Main availability needed between 6am-6pm, with shift bids for Mon-Fri, Tues-Sat, and Sun-Thurs schedules.
Additional Information:
- This is a primary care platform challenging the industry status quo by making quality care more affordable, accessible, and enjoyable.
- Members enjoy seamless access to comprehensive care at more than 90 locations across thirteen cities, as well as 24/7 access to virtual care powered by intelligent uses of technology.
- In addition to a direct-to-consumer membership model, the company works with more than 7,000 companies to provide health benefits to their employees.
- Must be willing to submit to pre-employment and random screenings.
Contract to Hire: This is a 4-month contract-to-hire position, offering you the opportunity to transition to a permanent role based on performance.
Ready to Make a Difference? Apply now and be part of a team that values your skills and dedication. Help us provide exceptional care and support to our patients and their families.
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About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.