Healthcare Clinical Operations Director - Vivo HealthStaff

Vivo HealthStaff is recruiting for a Healthcare Clinical Operations Director in Escondido, California.

Healthcare Clinical Operations Director is responsible for overseeing the management of various services provided to patients at the facility, including nutrition, home care, transportation, engagement, front desk, and personal care. They are also in charge of handling the physical infrastructure, vendors, equipment, and supplies. Additionally, the Director is responsible for establishing and maintaining an effective Interdisciplinary Team (IDT) and coordinating the care planning process for the patients. They also facilitate meetings of the Participant Advisory Committee (PAC). The Director is a member of the leadership team and fosters collaborative relationships within the organization to uphold its values, team culture, and mission.

Key Responsibilities

• Ensure the delivery of high-quality nutrition, home care, transportation, engagement, and personal care services at the facility.
• Manage the recruitment, training, supervision, and mentoring of staff members under their purview.
• Plan and facilitate productive meetings, such as the IDT, care planning, PAC, and other patient-related meetings. Document and track follow-up items.
• Oversee the physical plant, supply, and equipment management to maintain a safe, clean, and welcoming environment for patients, staff, and visitors.
• Support the intake and enrollment process, ensuring prospective patients proceed through enrollment promptly and efficiently.
• Regularly conduct the Participant Retention Committee to minimize service-related disenrollments.
• Participate in providing and integrating services for all patients.

Position Description

• Assist in the development, implementation, and enforcement of policies, procedures, and standards for all services in consultation with other management staff.
• Promote open communication and effective problem-solving among the team, fostering high staff morale and ensuring excellent patient satisfaction.
• Ensure appropriate staffing levels and schedules for safe and effective patient care.
• Manage the department budget.
• Fulfill the role of the ADHC Program Director, adhering to all federal and state regulations governing the operations of a geriatric organization and a licensed adult day care center.
• Complete all required documentation accurately and in a timely manner.
• Maintain confidentiality and privacy regarding company procedures, employee information, and patient and family data.
• Comply with policies and procedures, and participate in assigned Quality Improvement activities, committees, projects, staff training, and meetings.
• Demonstrate flexibility in work schedule.
• Perform other assigned duties.

Education and Certification

• Bachelor's degree in health care administration, nursing, public health, or a related human services field.
• Master's degree preferred.

Skills & Experience

• Minimum of three years of supervisory experience, preferably in managing a senior or health care program.
• Thorough knowledge of current practices and concepts in health and social services for the elderly, particularly in home- and community-based services, interdisciplinary team facilitation, and clinical leadership.
• Familiarity with utilization review, quality assurance, and managed health care concepts.
• Proficiency in management information systems, including fiscal management.
• Ability to process information accurately and efficiently.
• Effective collaboration with staff, elderly individuals, public and private agencies, government officials, service providers, and peers.
• Excellent leadership, organizational, customer service, and communication skills when interacting with seniors, their families, and interdisciplinary team members.
• Self-motivation, ability to work independently, execute tasks in a rapidly changing environment, and make sound decisions during emergencies.
• Experience and competence in working with individuals from diverse backgrounds.