Healthcare Customer Service Phone Operator at TEKsystems

Description:

Responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages to healthcare customers and clients. Assists with clerical duties as required. Serves as a liaison between patients and medical staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

- Courteously and efficiently answers all incoming calls and connects callers with the correct extension.

- Takes and relays messages in an accurate and timely manner.

- Responds to emergency and urgent calls from patients promptly. Directs callers immediately to clinical staff as necessary.

- Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.

- Provides a pleasant and helpful phone contact for callers.

- Responsible for opening and closing the switchboard.

- Responsible for the in-house paging system.

- Performs clerical duties as assigned to maintain workflow in the department.

MINIMUM QUALIFICATIONS:

High school diploma or equivalent required. Minimum five years of office customer support experience, preferably in a medical setting.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.