Healthcare Customer Service Rep at Ryzen Solutions
Newark, CA
About the Job
Responsibilities:
-Responds to a high-volume of incoming telephone calls and referrals
-Assists patients in registering and canceling appointments
-Accurately documents and routes calls to the proper department
-Identifies urgent customer needs or operational issues, and escalates appropriately
-Efficiently navigates medical records and ensures patient information is up-to-date and accurately entered in the correct location
-Meets all regulatory and compliance standards
-Delivers high-level of customer service
-Follows documented protocols and guidelines
-Meets and exceeds departmental quality assurance standards
-Uses reference documents and online knowledgebase tools to clearly articulate accurate information regarding SHC services
-Uses functionality of the telephone system as required
-Other departmental duties as assigned
Knowledge and Skills:
-Type 40 words per minute
-Excellent customer service skills
-Demonstrated knowledge of proper English grammar in speaking and writing
-Effectively listen to resolve patient's/customers inquiries
-Maintain respect and composure in stressful situations
-Navigate complex software tools and accurately input data
-Effectively document caller notes into the medical record
-Ability to adjust communication to fit the needs and level of understanding of the receiver
-Ability to apply business logic to resolve patient/customer issues while managing multiple priorities
Minimum Qualifications:
-High School Diploma or GED equivalent Experience
-6 months of customer service experience
-Responds to a high-volume of incoming telephone calls and referrals
-Assists patients in registering and canceling appointments
-Accurately documents and routes calls to the proper department
-Identifies urgent customer needs or operational issues, and escalates appropriately
-Efficiently navigates medical records and ensures patient information is up-to-date and accurately entered in the correct location
-Meets all regulatory and compliance standards
-Delivers high-level of customer service
-Follows documented protocols and guidelines
-Meets and exceeds departmental quality assurance standards
-Uses reference documents and online knowledgebase tools to clearly articulate accurate information regarding SHC services
-Uses functionality of the telephone system as required
-Other departmental duties as assigned
Knowledge and Skills:
-Type 40 words per minute
-Excellent customer service skills
-Demonstrated knowledge of proper English grammar in speaking and writing
-Effectively listen to resolve patient's/customers inquiries
-Maintain respect and composure in stressful situations
-Navigate complex software tools and accurately input data
-Effectively document caller notes into the medical record
-Ability to adjust communication to fit the needs and level of understanding of the receiver
-Ability to apply business logic to resolve patient/customer issues while managing multiple priorities
Minimum Qualifications:
-High School Diploma or GED equivalent Experience
-6 months of customer service experience
